Prompt and courteous. Unfortunately, for me, the technician actually discovered the problem almost immediately, but, the recently installed panel had been mislabeled by the electrician who put it in (not Captain Electric). There had been a GFI put in at the box (for the circuit that was not working) and when that failed, no current was available to that circuit. There was no reason for the GFI to have been put in, as a GFI already existed for the bathroom that they had marked (incorrectly)
Because the problem was not matched up with the circuit it was on, the C.E. technician did a single circuit diagnosis ($283). So, it cost me over $200 more than if the failed GFI had initially been removed.
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Lex. We often find that the panel directory is not labelled correctly (sometimes not at all) and this can be misleading to both the homeowner or an electrician when troubleshooting. We were glad to have been able to solve the problem, remake some loose connections on the circuit, and protect the circuit properly with a new GFCI receptacle in the washroom. Thank you for choosing Captain Electric. ...bw