Went with the "big" company. BIG MISTAKE ! Thought they would stand by their installation and their equipment. Worst experience I have ever had with a contractor. 8 years later, system still not performing as promised. The list of deficiencies, and broken promises is extensive. If not for the manufacturer stepping up, and connecting us with a real customer focused company it would have been 30k down the drain.
Chris and Brent Yanch should not be around customers period. Stuart, the GM at the time, has ZERO conscience.
They installed the wrong furnaces. They damaged my well lines. They incorrectly trenched the geo lines into my house. They refused to return my property to its original condition. They connected the entire system backwards. Then... In a final insult, after 4 months, when the weather turned cold in November, and the system failed completely, Stuart , with the full knowledge of the owners, refused to honour any warranty and left our family in the cold.
Don't be fooled by all the positive reviews. Most have never seen the real side of this company. STAY AWAY... There are many companies out there that actually stand by their work, and honour their warranties.
- Approximate cost of services:
- $30,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Robert, since your install in 2008 the company has changed hands, none of the people you list have worked here for over 5 years. We have worked hard to repair any past mistakes caused by previous owners, all the positive reviews you see are proof of our commitment to our customers and they satisfaction. Pls reach out to ktaylor@reliancecomfort.com for assistance.