Warranty not worth the paper it’s written on
We purchased 5 triple glazed windows two years ago, the inside glass of the three is not exposed to elements from outside or inside the house. The middle glass has developed a crack from the top and progressing diagonally down towards the opposite bottom corner. This is not through misuse or any fault of ours yet they refuse to work with us to replace it. They have only supplied the size specifications to us to go on our own to find someone to replace the glass. If we do that, the seal will be broken and the warranty, such that it is, only covers the vinyl and the seal? What kind of reputable company leaves clients twisting in the wind like this, not knowing what to do? Terrible to take peoples money, tell them they have a warranty, then say, oh but that isn’t covered? Please be aware that this is how much they care about their reputation and their customers:(
- Approximate cost of services:
- $1,128.00
- Company Response
Hi There,
Thank you for contacting Vinyl Window Designs and bringing this issue to our attention, VWD has been in business for over 30 years and I can assure you we stand by our warranty. We want all of our customers to have confidence in our windows and our warranty. I would love to speak to you further about this so we can do everything we can to get resolve this, please contact us at info@vinylwindowdesigns.com. I look forward to hearing from you.
Regards,
Vinyl Window Designs