Pettis Plumbing & Drain Cleaning

Work started on August 1, 2017:
Basement bathroom - Installed vent on basin drain line to allow for proper drainage.
Kitchen - Removed check valve on sink drain line to allow for proper drainage.
Applied Magnum Green Blaster drain opener to both lines to clear any debris in the line that may be backing up an odor into the house. Total price of job including parts, labour, and taxes $448.00, Service fee $46.
August 17, 2017:
Basement bathroom - Replaced section of drain line and investigated all other drain lines in the house to attempt to locate the source of the odor that the homeowner was having problems with. At this time the homeowner asked that the drain lines be power flushed. We were not able to complete the job on this day as the equipment was out for repair. Total price of job including parts, labour, and taxes $202.00
October 31, 2017:
Power flushed two drain lines - off tub drain and downstairs bathroom drain.
Upstairs bathroom - Replaced basin faucet as per homeowners request. Total price of job including parts, labour, and taxes $528.00

Total cost of first invoice sent to homeowner $1224.00, this invoice was mailed November 15, 2017. Homeowner contacted our office after the receipt of the invoice, and after a long discussion with office staff, this invoice was negotiated down to $528.00 plus the $46.00 service fee, minus the credit on the homeowners account of $87.00, resulting in a new total cost owing of $487.00. The homeowner agreed that this cost was reasonable, and the office sent her another invoice on November 28, 2017. After not receiving payment or hearing from the homeowner, the office sent an overdue statement on January 1, 2018. On January 22, 2017, the office contacted the homeowner requesting payment. She refused to pay the invoice. The office advised her that her information would have to be sent to a collection agency. She replied saying that she was not going to pay the invoice and we could do whatever we wanted including taking her to court. This same day the homeowners information was sent to a collection agency.

The odor in the house was not one that could be determined as the homeowner runs a nail care business out of her home and the odor of those products was overshadowing any other odor in the home. In total, there were three technicians, inclusive of the owner of the company, at some point in her home who could not definitively pin point any odor that the homeowner was describing. The owner claims we did not solve her odor problem and feels she does not have to pay for our time, parts, or any costs associated with our service visits. We were very fair in negotiating the cost down to satisfy her. This cost adjustment was not done in admission of any wrongdoing on our part, rather as a means to move past this homeowner and attempt to collect the very minimum of our costs associated with her