Perfection Plumbing & Drain Cleaning Ltd.

We have used Perfection Plumbing 3 different occasions. Kitchen reno, pipe burst and installation in the office. All 3 times we had a great and reasonable price experience.
I would highly recommend this company and have appreciated their professional service and experience.

We found a possible water leak from dishwasher so called them in, the guy was very nice and helpful although we couldn't find a single drop when he was here so we couldn't get anything fixed, just paid for the service fee. It was not his fault though! I think when we pulled the dishwasher out before we called them, we must have fixed the problem ourselves without realizing it. Anyway no more leak and it was a good experience to see his trying hard to find the problem, he was very straight forward about pricing etc, the lady answered the phone sounded very nice, I really liked this company and this is where I'll be calling from now on when we have plumbing issues :)

well, here's what happened...I picked them because of the reviews I found online, and I have had issues with plumbers showing up to inspect the work and then not coming back.
On the plus side, they showed up when they said they would and did the work. On the minus, well, read on...
They charge a $69 "inspection" fee, which they told me about on the phone, but the guy took about 6 minutes to "inspect" so that's about $600/hour. Then they give you a "simple" pricing option. I chose the middle-of-the-road option which was supposedly warrantied for 90 days. It cost me $142 to have a slow drain cleaned and he took maybe 20 minutes to do that. At the end of it, with other repair work he did, I paid almost $400 and he wasn't even in my house for 2 hours.
Then, about 3 weeks later, my sink started running slowly again, so I phoned them and they came out. At least this time they didn't charge me the "inspection" fee. But instead, he concludes that - oh no! this isn't the same clog, even though it's the same sink and same drain, and all the other drains in the house are working, just like the last time. no no no...it's a DIFFERENT clog and it's going to cost me $112 to fix this one Not, "oops, I guess I didn't push the clog far enough through for the almost $400/hour you spent a few weeks ago" nope. this is a totally different clog...($400/hour based on $142 flat rate and about 20 minutes of his time)
So a warranty with them appears to be totally meaningless.
Anyway, it's the only interaction I've had with them, and based on this, it's the only interaction I ever will have with them.

Update:
You can see the company response below. They did get in touch and they did stand behind their warranty and mailed me back my cheque for the second visit. That was quite a surprise, because "service" is generally a 4-letter word in this town.
And, yes, they did tell me about the $69 fee ahead of time. I said so in the comments above. That still doesn't change the fact that, for me, it worked out to about $600/hour. Maybe it takes them a lot longer than 6 minutes on other jobs. I don't know what their goal is with this, but in my opinion, it would work much better as a minimum charge, so if you decide not to do the work, they get paid for their time to do the inspection and make recommendations, but if you go ahead and spend hundreds of dollars, you're not spending hundreds + $69.
Anyway, if you're a potential customer reading this, from my experience I can say they take customer service seriously.
In more detail, here's what happened:
- I got a clog. I tried snaking it and was unsuccessful.
- I tried unthreading the plastic pipe from the stack to get a better feed with the snake, It was an old cast-iron fitting and I managed to crack the plastic piece, so I called for a plumber.
- the plumber removed the plastic and put a new fitting on but couldn't get it to seal on the cast iron, so he had to replace the cast iron fitting with plastic.
- I was charged the inspection fee, plus a flat rate for the drain clean (which I opted for instead of the hourly amount), plus a flat charge per fitting on the pieces they replaced. It added up to the numbers I mention above, just below $400.

Anyway, readers can decide if they want to pay more to have a company that seems to be concerned about customer service, or pay less for someone who may show up and then disappear, which has happened to me before.

I have been ripped off by plumbers and other businesses numerous times over the years, and it makes me so mad, but the folks at Perfection are different. I am very happy with their work every time they come and the gentleman who does the work is very good. I have used then many times before, and I will be sure to use them again.

Just recently, I had them in my home to work on some plumbing issues I was having in my basement. I live in an older house and tree roots had burst a pipe and there was a small amount of water flooding my basement. It was a mess! Anyways, I had a couple guys from Perfection come assess the situation.. PIPE REPLACEMENT aka an arm and a leg in costs, BUT to be expected! They were right on it, and replaced my and fixed my basement plumbing in 24 hours. Like I said, no nonsense type of company - straight to the problem, efficient and cost effective!

I have had the absolute worst time the past 3 months dealing with this company trying to get my leaking valve fixed. That absolute disregard for customer service is like no other. You ask to speak to a manager and you get told "I guess if you must I can leave a note" (this said note, will never happen, as after 3 weeks of calling back every 2 days you still don't get to speak to them.) The cancellations is just pathetic, I would get a call after waiting 2 hours for the plumber to be told they aren't coming WHEN I have an appointment. I would be told I would have to wait ANOTHER week to get them to most likely not show up. They just FINALLY fixed my valve and it was not worth the effort to deal with these people, as they still were late. You don't even get a true apology by the people who are not treating you as a valued customer as you should be. I think it is historical that they have a "100% satisfaction guarantee". Is this because you will never get a chance to voice your concerns about the customer service, or lack of?

I needed help with a leaking toilet. The turnoff connection was corroded and so I needed to shut off at the main which also needed replacing. Tryf came out, looked over all the options and quoted me a price right away and arranged everything. The day of the repair he was delayed at another call but let me know who would be coming to do what and when. As soon as he was able he came and finished the project as promised. As the other reviewer said the uniforms identified them instantly they were very mindful of the pets and never came in without the covers on their shoes. Nice work and no cleanup required after they left!

PerfectionPlumbing has been ' Given the thumbs up' from Trusted Saskatoon . This means they are amazing and outstanding customer service providers in Saskatoon. I have had them in my house on multiple occasions and have a membership to their service club - for install of a custom shower and also a leak situation- perfection is what I experienced

Amazingly quick response, Perfection's technician was able to figure things out quickly, and charge us more than fairly for an emergency call. Backed up sewer all fixed, and he checked all our pipes for any leakage or blockage. Even made some recommendations for keeping the drains cleared. Completely professional from start to finish, and polite as all get out. I would have no problem calling Perfection again or recommending them to others!

The service was excellent. Tryf showed up in uniform. Tryf was on time and did a great job! He also got along well with my little puppy. I also notice he was wearing floor savers. I was very impressed!