Zancor Homes

Design/Build
Vaughan ON L4K 1H3
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63%

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Reviews for Zancor Homes

Average customer rating:
6.9 10 (128 reviews)

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Brooklin Girl from Whitby
Brooklin Girl from Whitby
1 review Whitby, ON
10/10

Brooklin

I LOVE MY HOME!! I have had wonderful service. from day 1 I feel we've had support from all of the Zancor workers. My family and I couldn't have chosen a better builder. Any issues were cleared up quickly. We have been in our home for 2 years and plan to stay for another 15 :)

Approximate cost of services:
$450,000.00
1 of 2 people found this review helpful.
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Company Response

Thank You for your kind words. We are very pleased with the Brooklin community and glad you are as well.

Kevin from Whitby
Kevin from Whitby
1 review Whitby, ON
0/10

Worst Builder Ever!

My Zancor home is defective and has a major leak from the roof. It has caused major damage to our home and Zancor refuses to correctly fix it each they try as they don't want to spend any money. Don't buy a Zancor home it will be the worse experience of your life. Fab doesn't even care enough to meet to discuss the issues and his staff come up with every excuse possible as to why they don't need to correct this deficiency in the house and don't even address it with us. They built a home with a major issue, beware and stay way from this builder.

Approximate cost of services:
$500,000.00
7 of 8 people found this review helpful.
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Company Response

Good Afternoon Kevin,

My name is Domenic DiGenova and I am the Operations Manager at Zancor Homes I can be reached at 905-738-7010. Please contact me to set up an appointment as i would personally like to meet with you to review your roofing concerns. As a builder we do take pride in our product and also ensure our warranty / service exceeds industry standards. A roof leak is a very concerning problem no doubt but there are situations in which a builder has no control. This has been the worst winters on record with respect to warm/cold days as well as record snowfalls. Ice daming has been more evident across the GTA and surrounding areas in 2013/2014 than any other year. Just like a car requires a maintenance schedule to run properly and prevent damage a home requires general maintenance as well and when a homeowner notices substantial snow and ice build up on their roofs, they should deal with it accordingly. I fully understand that this may be a tough concept to accept being a brand new home but ice/snow build up has to be removed. When water cannot drain off a roof because of gutters blocked with ice and the edge of the roof blocked by ice dams water will always follow a path of least resistance, in this case under the shingles and into a dwelling. Again I am not even suggesting your home has been a result of ice daming because i havent seen it yet but I have viewed some homes and confirmed that in fact the leaks were caused by ice dams and once the purchasers were explained the hows and whys they were quite understanding and some hired a contractor to remove the snow and ice and there were no more leaks from that point. Lets see where we stand on your home and Zancor Homes will assist you any way we can. I also assure you that if there is a problem with the construction of your home we will deal with it.

Fresco Painters Vaughan
Fresco Painters Vaughan
2 reviews Vaughan, ON
10/10

New Home

We bought our house in King City from Zancor Homes and moved in a few months ago. Dealing with Zancor was great and we love our new house.
If your looking for a quality house in a great neighbourhood I recommend Zancor in King.

Approximate cost of services:
$900,000.00
1 of 2 people found this review helpful.
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CT from King City
CT from King City
1 review King City, ON
2/10

New Zancor Home KC

The builder seems to have a krystal ball when repair resolution is required. Extremely poor post warranty service as Zancor likes to blame the home buyer for issues. Legal action and Tarion interactions are a must.

Approximate cost of services:
$600.00
6 of 7 people found this review helpful.
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Company Response

Good Afternoon CT,
It is never the intention of Zancor Homes to provide our valued purchasers an unpleasant experience. As your builder we do strive to do the right thing but please understand when your hire contractors to do work in your home and they do an inferior job by damaging vapour barriers, displacing insulation and finally using interior grade pot lights in an exterior environment something is bound to fail. I have reviewed all pictures and documentation provided to me and this is without a doubt the direct fault of the contactor your hired taking short cuts. I suggest you have them come back to install the proper equipment as well as repair the damage they have cause to your insulated ceilings. I would even visit your home to explain where your contractor has gone wrong so you can point the areas out. Should you want to discuss this further I am available @ 905 - 738 -7010 > Domenic DiGenova // Operations Manager.

Gary Wray from Bancroft
Gary Wray from Bancroft
1 review Bancroft, ON
0/10

King City

Stay Away from this builder and hire yourself a lawyer if you buy from him!!Sloppy workmanship,terrible customer service once the deal is done.This builder cares about only himself..not realizing this is someones home!!!

Approximate cost of services:
$800,000.00
6 of 8 people found this review helpful.
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Company Response

Good Evening Gary Wray from Bancroft,

At Zancor Homes we value you business as we do all our purchasers. Our mandate is always to deliver a quality house in which you the owner are proud to call home. I would like to assist you and deal with any concerns your have. Please feel free to contact me directly at 905-738-7010 > Domenic DiGenova // Operations Manager.

Dan from Barrie
Dan from Barrie
1 review Barrie, ON
0/10

Home brooklin

Very poor customer service, did not receive support from anyone including the owner. I was told if I had an issue I needed to deal with his lawyer. I would strongly recommend staying away from this builder. Everyone I have spoken to that purchased a home from Zancor is disappointed. I really regret buying my home from Zancor.

Approximate cost of services:
$650,000.00
What could this company do to improve their services?
Be more receptive to customers concerns
7 of 9 people found this review helpful.
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Ken from Brampton
Ken from Brampton
1 review Brampton, ON
1/10

ZANCOR HOMES

We purchased our house from Zancor keeping our fingers crossed as they seemed pretty shady initially. Once they had our deposit and knew we had bought our house, things began changing. We went to the model home and asked a representative for a fireplace upgrade like the one that was shown in the model home with marble surrounding it. It was absolutely gorgeous and we really wanted it. The sales representative was very keen on getting us just what we wanted and mentioned that it would cost us 3500 dollars to upgrade the fireplace. We thought, "what the heck, why not?" and we got it done. BIG MISTAKE!!! Once the fireplace was set and ready, we came to check it out and were disappointed beyond any words can describe. The fireplace stuck out of the wall over 2 feet into our family room and only three small slabs of marble surrounded the fireplace, one on top and one on each side. This looked not only tacky, but cheap and nothing like the model home looked like. When we mentioned it to the manager and they said we didn't ask for it. We even asked to speak to the representative and even he denied that we asked for it like the model home. We paid over 3500 after taxes for that and it is horrible. The hardwood flooring was another mistake, they took an arm and a leg in terms of funds and when it was completed, the hardwood had gaps big enough to hold two toonies all over the floor in over 30 places. We waited over two months to get that fixed and couldn't buy furniture or put anything. They told us it would settle in after it had dried, we waited weeks and it never did. We also had a leak in our basement near the electrical panel where the house wiring was. Water was pouring down the panel right when it began raining. They took three weeks to repair that. Our house is a corner lot, so we have many people staring at it as it is on the main road in our area. Zancor didn't even think to give us any nice upgrades to make their company look good. If you have a nice corner lot, people ask and say, "who built your house? It's beautiful!" Our house is plain and our side door faces the main street, no upgrades, no porch just a door on the side of the house. Beyond that, customer service was horrible. We had to beg and even hired a lawyer at one point to get work done from them. They would deny everything we said and not once came to listen to our complaints. We hired a lawyer and sent a letter to Zancor through the lawyer. They responded after almost 7 months and were rude about it. We paid over $470 000 for our house after upgrades and they still wouldn't help us with their own mistakes. Think twice before investing in their homes. I wish someone had written a review about them when I was looking into buying a home because I would have never bought it. We are moving soon and look forward to our next house. It will not be a Zancor home. good luck

Approximate cost of services:
$470,000.00
4 of 5 people found this review helpful.
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maud from king city
maud from king city
4 reviews Richmond Hill, ON
0/10

King's Ridge

Big mistake buying from this company. Do yourself a favour, before considering buying from this man, ring any doorbell at random and speak to the homeowners. You'll be so glad you didn't buy from him. Very unprofessional. Poor finishing. Poor service.

Approximate cost of services:
$900,000.00
2 of 3 people found this review helpful.
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Oscar from Barrie
Oscar from Barrie
1 review Barrie, ON
2/10

King's Ridge

Zancor Homes a big disappointment and huge mistake. They don't understand the concept of good customers relation, professionalism and responsibility. They are mostly late for closing dates (11 months in my case). They deliver unfinished products. They offer poor and unprofessional response to customer's needs and their products have poor workmanship. In my opinion, Zancor Homes' team are unreliable, unorganized and incompetent.

Approximate cost of services:
$850,000.00
What could this company do to improve their services?
Hire professional and customer oriented personnel, provide contracts to experience and professional in the trades industry
Any advice to offer fellow homeowners facing a similar project?
Advise others not to buy from Zancor Homes.
1 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Zancor Homes

At Zancor Homes, we understand a neighbourhood is only as strong as the people who live there, and it is their passion for a community that makes it thrive. We believe in setting the bar for customer service. From top management to our front line service personnel, each one of ...
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