- Approximate cost of services:
- $450,000.00
- Company Response
Thank You for your kind words. We are very pleased with the Brooklin community and glad you are as well.
Thank You for your kind words. We are very pleased with the Brooklin community and glad you are as well.
Good Afternoon Kevin,
My name is Domenic DiGenova and I am the Operations Manager at Zancor Homes I can be reached at 905-738-7010. Please contact me to set up an appointment as i would personally like to meet with you to review your roofing concerns. As a builder we do take pride in our product and also ensure our warranty / service exceeds industry standards. A roof leak is a very concerning problem no doubt but there are situations in which a builder has no control. This has been the worst winters on record with respect to warm/cold days as well as record snowfalls. Ice daming has been more evident across the GTA and surrounding areas in 2013/2014 than any other year. Just like a car requires a maintenance schedule to run properly and prevent damage a home requires general maintenance as well and when a homeowner notices substantial snow and ice build up on their roofs, they should deal with it accordingly. I fully understand that this may be a tough concept to accept being a brand new home but ice/snow build up has to be removed. When water cannot drain off a roof because of gutters blocked with ice and the edge of the roof blocked by ice dams water will always follow a path of least resistance, in this case under the shingles and into a dwelling. Again I am not even suggesting your home has been a result of ice daming because i havent seen it yet but I have viewed some homes and confirmed that in fact the leaks were caused by ice dams and once the purchasers were explained the hows and whys they were quite understanding and some hired a contractor to remove the snow and ice and there were no more leaks from that point. Lets see where we stand on your home and Zancor Homes will assist you any way we can. I also assure you that if there is a problem with the construction of your home we will deal with it.
Good Afternoon CT,
It is never the intention of Zancor Homes to provide our valued purchasers an unpleasant experience. As your builder we do strive to do the right thing but please understand when your hire contractors to do work in your home and they do an inferior job by damaging vapour barriers, displacing insulation and finally using interior grade pot lights in an exterior environment something is bound to fail. I have reviewed all pictures and documentation provided to me and this is without a doubt the direct fault of the contactor your hired taking short cuts. I suggest you have them come back to install the proper equipment as well as repair the damage they have cause to your insulated ceilings. I would even visit your home to explain where your contractor has gone wrong so you can point the areas out. Should you want to discuss this further I am available @ 905 - 738 -7010 > Domenic DiGenova // Operations Manager.
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Good Evening Gary Wray from Bancroft,
At Zancor Homes we value you business as we do all our purchasers. Our mandate is always to deliver a quality house in which you the owner are proud to call home. I would like to assist you and deal with any concerns your have. Please feel free to contact me directly at 905-738-7010 > Domenic DiGenova // Operations Manager.