We purchased our house from Zancor keeping our fingers crossed as they seemed pretty shady initially. Once they had our deposit and knew we had bought our house, things began changing. We went to the model home and asked a representative for a fireplace upgrade like the one that was shown in the model home with marble surrounding it. It was absolutely gorgeous and we really wanted it. The sales representative was very keen on getting us just what we wanted and mentioned that it would cost us 3500 dollars to upgrade the fireplace. We thought, "what the heck, why not?" and we got it done. BIG MISTAKE!!! Once the fireplace was set and ready, we came to check it out and were disappointed beyond any words can describe. The fireplace stuck out of the wall over 2 feet into our family room and only three small slabs of marble surrounded the fireplace, one on top and one on each side. This looked not only tacky, but cheap and nothing like the model home looked like. When we mentioned it to the manager and they said we didn't ask for it. We even asked to speak to the representative and even he denied that we asked for it like the model home. We paid over 3500 after taxes for that and it is horrible. The hardwood flooring was another mistake, they took an arm and a leg in terms of funds and when it was completed, the hardwood had gaps big enough to hold two toonies all over the floor in over 30 places. We waited over two months to get that fixed and couldn't buy furniture or put anything. They told us it would settle in after it had dried, we waited weeks and it never did. We also had a leak in our basement near the electrical panel where the house wiring was. Water was pouring down the panel right when it began raining. They took three weeks to repair that. Our house is a corner lot, so we have many people staring at it as it is on the main road in our area. Zancor didn't even think to give us any nice upgrades to make their company look good. If you have a nice corner lot, people ask and say, "who built your house? It's beautiful!" Our house is plain and our side door faces the main street, no upgrades, no porch just a door on the side of the house. Beyond that, customer service was horrible. We had to beg and even hired a lawyer at one point to get work done from them. They would deny everything we said and not once came to listen to our complaints. We hired a lawyer and sent a letter to Zancor through the lawyer. They responded after almost 7 months and were rude about it. We paid over $470 000 for our house after upgrades and they still wouldn't help us with their own mistakes. Think twice before investing in their homes. I wish someone had written a review about them when I was looking into buying a home because I would have never bought it. We are moving soon and look forward to our next house. It will not be a Zancor home. good luck
- Approximate cost of services:
- $470,000.00