Centennial Windows & Doors

Quality of windows and door is excellent and the workmanship professional. Centennial took the time to ensure all the measurements were correct and installed everything without any setbacks. The crew (Jason and Dave) did a great job to leave everything neat, tidy and clean.

We placed an order with Centennial Windows/Doors on June 15th, 2017 for a front door with 2 side lights and a sliding patio door. We were told that these doors would be installed by the end of July, they weren't installed until September 1st, 2017, the reason given for this delay was that the sales rep (Mike M. from Wallaceburg) suggested a door that wasn't even possible and that had never been done before so it was very custom and this is why it was taking longer than expected. The installation took place on September 1st, 2017, the glass in the door and side lights was wrong, it was not even close to what we had ordered. I called Mike immediately to let him know that the glass was not what we ordered and instead of addressing the issue in a professional manner he made me feel as though I was wrong. He then called back at a later time and thinking he was going to address the issue of the incorrect glass, he was actually calling to let us know that he messed up on the contract with the amortization period and it would need to be corrected. We were then scheduled to have Centennial windows come on October 16th, 2017 in the afternoon to reinstall the glass with the one we had originally ordered. They showed up to install the glass at 6:00pm, the glass was wrong again. So to whomever is reading this review, I highly recommend choosing another company to go with for new doors. This situation has been very stressful and depressing. What is my $15 500.00 hard earned dollars paying for? To be continued....who knows how long this will take to get resolved.

While I waited a while for the actual install to happen, the installers who completed the project Scott and Jeff were fabulous. They were both extremely professional, cleaned up the site after both days at my home and overall did a great job with the install & construction that went along with the project.

Jason and Dave did very good work. Super clean and friendly.
You could tell that they knew their trade well. The door looks great and the guys were very responsive to any of the specific requests I had. Andrew (the salesman) was a very good communicator throughout our transaction.

Dan and Jeff arrived on time, were friendly, polite, tidy, and seemed to install both doors well. Thanks guys!

There was a change/delay of installation by 10 days initially, due to the late arrival of one door, but now installed, both doors look nice and function well so far. We trust that the products and performance will be excellent (equal to the high cost and promise of high quality).

Zack and Jeff did a great job installing our windows and door. They were friendly, very efficient and left a neat and tidy job site. They also took time to answer all questions.

Installation was done well and adequately cleaned the site afterwards. Products were produced as described, but order time and installation date was later than originally anticipated. Although price was agreed upon before and there were no additionally costs, it was likely more expensive than several competitors.

In the fall of 2016 we ordered a new French Door and 2 front bay windows from Centennial. We were "wowed" by their saleswoman who showed us how their technology is superior. There were also not a lot of negative reviews on line. We should have known better.

The installer that Centennial used is no longer working for the company (or so we are told). Both the front windows had major drafts, and the French Door actually had pieces missing from the install (thus, they said, explaining why the door leaked when there was any combination of rain and wind). They have been back to my house 3 times, and they still have not fixed the problem. There are currently puddles in my kitchen.

Their warranty is as good as the people who stand behind it. Getting through to the service department is almost impossible, and you are greeted by a voice message indicating that they will call you back in 24-48 hours (don't count on that). Contacting the website help desk can usually speed up the process, but then again...dont' count on it. They must be REALLY busy with repairs.

When managers call you they seem concerned, but they never follow up to see if you are happy.

We are now at the lawyer stage. I advise you find another company and save yourself the grief that we have experienced.

I found the service to be very good but slow to come out to do the initial install. They left a big mess after the install even though they are supposed to clean up. There were multiple cancellations when the new front door had to be replaced due to a defect but there were never any questions or hassles about it. It was disappointing that a new door would have issues so early on, but they honoured their warranty which was the reason we hired them in the first place. I am confident that despite some defects we made the right choice choosing Centennial windows.

WORST customer service ever. Will NEVER buy from them again or recommend to friends. Product is good but getting assistance after installation is next to impossible. Tried several times and when they did come out they indicated they would return but never did and would not return calls.