Adam's Moving

Moving & Storage
Ottawa ON K1Z
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Reviews for Adam's Moving

Average customer rating:
7.6 10 (8 reviews)

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Melanie
Melanie
0 reviews Toronto, ON
1/10

Company has the distinction of being my first bad experience with movers

Although Adam's came highly recommended I was very disappointed in the service I received. I'd love to just forget about this awful experience but I keep finding new scratches and gouges on my old but much loved furniture some of which I've had since childhood :(! They were just so careless from start to finish. - Nobody went over the paperwork to confirm the details before beginning the move - One of the movers wasn't wearing a mask when he first arrived - I had to ask him to put one on. - They didn't bother to wrap the sofa, chairs or any of the wooden pieces to protect them from the rain - they claimed they were going to pad it in the truck but they took them through the rain unprotected to get to the truck - They didn't even take the time to take the wooden legs off the sofa to wrap them (they're all scratched and gouged now). - They piled wood furniture on top of wood furniture on the dolly without padding - They took no care in making sure the boxes remained the right side up, and joked about how they were going to try to fit the whole apartment into a single elevator load. - They asked to take a break in the middle of a two hour job which I've never heard of before. - My much loved desk has a gouge in the right hand corner which I will now have to repair. They were hurried and careless like they were trying to get everything done as fast as possible. But not so fast they couldn't take a break in the middle of the job. In the past I've used other moving companies both of which carefully wrapped the pieces and took far more care with my belongings then the movers Adam's provided. How I wish I'd gone with one of the previous companies I used rather than taking the recommendation to hire Adam's. Absolutely heartbroken about the desk :(
In response to the company's response below: As you say they were well under the 4 hour minimum, and so my point about the elevator comment was that they didn't need to try and fit everything into one elevator load. There was ample time for them to wrap the furniture, to remove the legs from the sofa and wrap them so they weren't damaged, they didn't need to overload the dollies and pile wood furniture on top of wood furniture with no padding and stack the boxes any which way. After all, I was going to pay for four hours anyway as that is your minimum. But as you say all moving companies operate a bit differently.

Approximate cost of services:
$904.00
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Company Response

We are terribly sorry to hear you were dissatisfied with our services. We had the opportunity to speak with the crew on your job and we wanted to address your complaints.
To begin, our office staff called you on November 4th, to confirm all the details pertaining to your file. The movers do not normally re-confirm the paperwork once they arrive, as the details were already confirmed. It is protocol for the movers to do a walk-through of your home with you when they arrive and you can provide further details at that point should you wish.
One of the movers on your job did say that he forgot to put on his mask when he showed up at your apartment. However, he went to the truck to retrieve it as soon as he noticed it was missing. We try to take the upmost precautions with regards to Covid-19, but that was a mistake on his end, and he takes full responsibility, and apologizes for that.
The movers were impressed with the size of the elevator at your apartment building and were making a joke at how large it was, and how it would be able to hold a fair amount of furniture – they do not understand that complaint, or why it would upset you.
All moving companies operate a little differently. We do wrap all the furniture with moving blankets while it is on the truck. If it is raining, the movers will wrap the belongings inside prior to moving them outdoors. In your particular move – they were moving your belongings out of an apartment building, that had a covered walk-way from the building to the truck. The movers assure us that none of your belongings were exposed to the rain or got wet.
The movers completed your 2 bedroom move well within our 4 hour minimum charge. We feel they were both effective and efficient while treating your belongings with the upmost care and respect.
With regards to the damage claims. If there is ever a damage done to your furniture while in transit we recommend contacting our office as soon as possible and we would be happy to help rectify the situation. We typically do not remove legs from sofas (or any article of furniture) unless it is required. If you would like us to send someone over and address the gouge in the desk we would be happy to do so. Please let us know as soon as possible.

Edith in Ottawa
Edith in Ottawa
1 review Ottawa, ON
10/10

Thank you

I just wanted to thank the gentlemen, who came to move me yesterday. They were hard working, quick very helpful and most of all, patient. Making sure everything was put in the right place and that I was happy with the placement. Thanks again guys.

Approximate cost of services:
$168.63
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BW in Richmond Hill
BW in Richmond Hill
2 reviews Ottawa, ON
10/10

Ottawa to Montreal

Excellent service, professional, courteous. Very satisfied, would recommend for long and short moves. We have done multiple relocations both cross country and international, Adam’s rates in the top 10% of moving companies.i

Approximate cost of services:
$2.00
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Private User
Private User
Private User reviews Ottawa, ON
0/10

Adams moving worst service from a mover to date

The worst move to date. Dining room table and hutch (antique) ruined. Bought additional insurance for up to 5,000. Was offered 125.00. Despite efforts to reasin with the owner needless to say we are going to small claims court

Approximate cost of services:
$798.00
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Company Response

Good afternoon Danielle, We are sorry to hear that you were not satisfied with your move with our company however I would like to address your review. When the crew arrived to your home to start your move the movers advised you that the table should be dismantled to be moved properly, you had not taken their advice and instructed them to move the table as is. All of our trucks do have over 100 moving blankets and once your table was on our truck it was properly wrapped and secured. Our terms and conditions for the insurance gives you 7 days from move date to file a claim. 10 days later you contacted our office claiming extreme damage to your table ONLY, the Owner Adam did go out to see you and sent a high end professional furniture re-finisher out to assess the damage and based on his professional opinion the damage was dated and had been freshly polished. We are sorry that you did not like our offer in hopes of keeping you happy but a third party has determined that the extent of the damage you are claiming was not caused by the move. Should you wish to discuss this further please contact us directly.

Private User
Private User
Private User reviews Bath, ON
10/10

Move from Dunrobin (Rural Ottawa) to Bath, On

I have used Adam's Moving 4 or 5 times since 1973 and highly recommend them to anyone. Firstly, Adam Anderson is a caring and honest person to deal with, just as his dad was. He provided us with helpful advice prior to the move and his estimate of the cost turned out to be very accurate. There were no surprizes or hidden costs!

Our moved involved moving out of the house on Tue and moving into the new house (3 hrs away) on Wed. On moving day Adam arrived with Luc, Chris, Howie, Andrew, Mike and Liam at the time they said they would. They were efficient, careful and worked tirelessly for about 6 hrs to move us out. The next day they arrived at our new location on time and ready to get working. They spent another 6-7 hours setting us up and making sure our needs were met. All of these men were gentlemen, respectful and caring. They were pleasant to work with and left us in the best possible shape. We did not have one broken, scratched or missing item. Likewise, Jenifer provided advice and administrative services in a very professional matter.

Moving can be a stressful and emotional undertaking. We highly recommend Adam's Moving as the number one company in the Ottawa area.

Thank you Adam, Jenifer, Luc, Chris, Howie, Andrew, Mike and Liam. We appreciate your work and wish each of you all the best in your future.

Eric and Helen


Adam

Approximate cost of services:
$7.00
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Private User
Private User
Private User reviews Cambridge, ON
10/10

Hassle free move

Adam came in to give us a quote for our move from Ottawa to Cambridge and at the time explained a lot of details and gave us a great package of information and tips. Once we booked the job, all went smoothly. Movers arrived on time, packed up the truck very well, unloaded in our new home without incident and followed up with us to see how it went. We would highly recommend Adam's Moving.

Approximate cost of services:
$4,800.00
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Private User
Private User
Private User reviews Ottawa, ON
10/10

Great service

We recently moved from one house in Ottawa to another and Adams Moving did a great job. The guys were on time and worked fast and carefully. It was a great service.

Approximate cost of services:
$600.00
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Heather from Ottawa
Heather from Ottawa
3 reviews Ottawa, ON

First Review

10/10

Moving

We were very happy with Adam's Moving. They were extremely professional and careful with our belongings. The team was very quick too, which is great when you're paying by the hour. The company had been recommended to us by a number of people and we'll be recommending them ourselves after our great experience with them.

Approximate cost of services:
$1,500.00
2 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Adam's Moving

Adam's Moving is a family owned and operated moving company located in the heart of Westboro. We move only Monday to Friday but our office is open Monday to Saturday 8: 00am - 5: 00pm. Please call our office for prices and availability.
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