Royal Carpet & Rug Cleaning

Carpet & Rug Cleaning & Repairing
Brampton ON L7A
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73%

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Reviews by rating (past 12 months)

Reviews for Royal Carpet & Rug Cleaning

Average customer rating:
9.4 10 (82 reviews)

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adsingh143 .
adsingh143 .
1 review Toronto, ON
10/10

Carpet and duct cleaning

This company is AMAZING!!!!' They have the best trucks I have ever seen. Their new duct cleaning Mercedes truck is beautiful has awesome graphics and they are super professional. My basement had all sorts of stains as it was rented out to a student. I was worried if I had to change the carpet as I couldn't clean it myself. Their technician put in proper effort and removed all the stains!!! The carpet literally looks as good as new. Fantastic service!!!
Highly recommend their service to everyone. They do the best cleaning I have seen and royal has a reputation that I love to brag about.

Approximate cost of services:
$271.20
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Company Response

Thanks for helping us grow for so many years of service

laurie fraser from Hamilton
laurie fraser from Hamilton
1 review Hamilton, ON
10/10

carpet cleaning

I have a very small bungalow and they brought the perfect machine for small areas...excellent job! Very well done and would highly recommend them to friends and family! Sohail and Aman were very polite and very tidy when the job was done!

Approximate cost of services:
$250.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you kindly for your review

Kyle from Milton
Kyle from Milton
1 review Milton, ON
10/10

Carpet and duct cleaning

Sohail did an excellent work for my home. I will definitely recommend him to all my friends !the truck looks cool and it's only 6 month old! Furnace AC coil and blower all were cleaned.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you kindly for your review

Cheryl
Cheryl
4 reviews Burlington, ON
10/10

carpet cleaning

Royal Clean care do my carpets every year. Rafi and his staff are extremely professional and do a wonderful job at getting my carpets looking like new. I would highly recommend them.

Approximate cost of services:
$180.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you kindly for your review

Raghav from Mississauga
Raghav from Mississauga
1 review Mississauga, ON
0/10

Carpet cleaning

Horrible service. I had used the service to clean 2 small BR carpet cleaning. They completed the shampooing in 15 mins and mentioned that stains cant be removed. they did not put in any effort to clean the stains. never will use their service again

Approximate cost of services:
$100.00
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Company Response

Mr. Raghav has 12 year old carpet that he never had cleaned before. We actually took 1 hour to professionally clean 2 rooms 10x10 when a normally soiled carpeted area takes 30 min. In all fairness the client was informed that his carpet was used beyond its life and because he never cleaned it in 12 years we could not remove stains that were set in for so many years. He insisted that we clean it and we did the best possible. Carpets should be cleaned on time and with a schedule otherwise you risk the chance of carpet wear known as pile crush and stains become permanent as they sit there for years on end.

Private User
Private User
Private User reviews Etobicoke, ON
10/10

Carpet, couches, and duct cleaning

I found this amazing company about 3 years ago, and have not used anyone since! Sohail and Rafi are extremely professional and provide a friendly outstanding customer service experience. I have two lap dogs so I need to have my couches cleaned every 6 months, and I'm always happy with the results. My couches smell great and are always looking new. I used their duct cleaning service for the first time today, and was again satisfied with the results. Sohail came in with 2 employees, explained the whole process to me step by step, and had the work done in no time. I recommend this company to everyone. Their prices, results, and professionalism are outstanding. BUT....the fact that I'm a neat freak and they come in with covers over their shoes and leave no mess behind is the BEST!!!! Definitely 5 star service!!!!!!

Approximate cost of services:
$300.00
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Company Response

Thank you kindly for your review

Abhi  from Brampton
Abhi from Brampton
1 review Brampton, ON
10/10

Carpet cleaning service

AMAZING RESULT INDEED!!! CALL them for sure again. This company was referred to me from my friend who had used there service few years back. I called them and they cleaned using amazing new machine and made all the stains but color ones dissapear. I also sent out my area rugs and they returned them wrapped professionally and smelled really nice. They do what they promise and nothing more. I appreciate their honesty. For what i paid i got excellent service

Approximate cost of services:
$339.00
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Company Response

Thank you kindly for your review

Hibbat from Brampton
Hibbat from Brampton
2 reviews Brampton, ON
10/10

Area Rug Cleaning

I called Royal carpet Cleaning for my area rug that i got from turkey few years back and the rug was damaged by my dog and was really worried if someone can help me
Technician named Ray came and helped me with the repair of the rug and professionally cleaned
he also explained me in details the cleaning method and i am very happy with there service as they were able to clean and save my rug
thanks to the royal clean care team

Approximate cost of services:
$565.00
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Company Response

Thank you kindly for your review

Keri
Keri
1 review Mississauga, ON
0/10

Upholstery cleaning

AWFUL! I was quoted $80 to clean cat urine from my area rug. When I got my rug back, there was still a strong cat urine smell. I asked the man to get rid of it, but they told me that I would have to pay an additional fee for cat urine. They said that cat urine is never included in the $80 cost and that I should have asked for that. I HAD told them when I got the quote! They agreed to put a spray on it which they assured me would get rid of the cat smell, and that once it dried in about an hours time I would see the results. They took the $80 and left, but when I smelled it later on, the cat urine smell is still there. I called back and spoke to the manager, requesting that they do the job I paid them for, and he told me I had two options: get a spray from him and disinfect it myself for free, or pay another $150 for them to do a special urine treatment. He refused to refund my money or reclean the carpet to get the smell out unless I paid the $150.
This company is useless and does NOT stand behind their service. They tell you that you didn't say what you said. Oh, and be careful of their offer to pay cash! STAY AWAY!

Approximate cost of services:
$80.00
1 of 1 people found this review helpful.
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Company Response

Mrs. Keri from Toronto is a perfect example of a customer who will try to cut all corners to save money and will honestly not tell you situation even when she asked the blunt questions. There was a odor present but she never told us about it, we called her back when the rug was picked up and she refused the pet treatment. No company can guarentee cat urine neither can we. We can only help to control the odor and nothing is free as she claims we promised her it would be. All companies should be aware of this client as she is being very difficult negotiate.
We pride ourselves on quality work and give advise for specific treatments when required to improve results. Because every situation is unique we need to be brought aware to all situations to accurately quote.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Royal Carpet & Rug Cleaning

Royal Carpet & Rug Cleaning With 20+ years of combined experience, Royal Carpet Cleaning has been servicing the GTA community with high quality, affordable, professional steam-cleaning services. We specialize in Carpet Cleaning, Upholstery Cleaning, Area Rug Cleaning, and Tile and Grout Cleaning!
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