Dufresne Furniture & Appliances Winnipeg Nairn Avenue

DO NOT BUY ANYTHING FROM THIS TERRIBLE COMPANY. Ordered a couch, took 3 months to get, then they delivered it with a giant hole. Took another month to get a "new" one, but the new one was even more broken then the first. The staples were all out of the back and the arm rest was literally rocking back and forth. They had to take the second couch back right away because of safety issues of the broken arm rest. Can we speak to a manager about this? NOPE, no one will let us. And now they want to repair the second couch, but we never ordered a refurbished couch. Still unresolved, no manager will speak to us, and we're stuck with a broken couch with a giant hole in it. What a waste of money and time!!! Literally never had such terrible customer service in my whole life. DO NOT BUY ANYTHING FROM THIS COMPANY

We found Allison to be an extremely efficient technician, and would highly recommend her. Her work ethic is great and she did her job with skill and efficiency. Thanks for such a good job!!

I bought a mattress in mid April, delivered may 5th. The delivery team not only scratched paint off my wall delivering my mattress but also dropped the mattress on my tv, completely shattering the screen and rendering the tv useless. The delivery team then said it would file the compliant for me and return in a few minutes with the paperwork.. they didn’t they just left. I had to make the complaint myself after which they said they’d get back to me within the week... It’s now been 7 weeks and 3 denials later they hold strong to the delivery team stating I “broke my own tv after when my mattress fell on it”. How would my mattress fall if it was delivered flat onto the floor. Either way guest care is nothing but useless and I will now be taking this to small claims court. I will never purchase another product from them or their parent store Ashley’s. The only reason this review gets a single star is because of the customer service at the store. Otherwise I’d be rating this 0/10

Edit/update: I just got off the phone today with a guest care manager who had, in the last week, attempted to overturn the decision made using the same info as above, and yet transportation management is unsurprisingly holding strong to their untruthful statement about me damaging my own walls and TV. I will now be following through with my decision to take them to small claims court and sue for damages. And as originally stated I will never purchase another product or service from Dufresne ever again, nor will I recommend them and make sure all those I know never use them.

Bought a ac unit, turns out used told them i don't want it, took them 8 months to come get it, and because i tried to buy a new one i got bombarded with phone calls demanding the rest of the payment for the new one i never got, so when they finally picked up the old one, it took even longer for them to cancel the new one that was one back ordered for 9 months, still havetn received the credit from them, and i will never buy anything from them ever again.

Paid for a 4 year warranty for a dining table that we had purchased and when we phone them to get a few scratches fix, they pass you to a number of different people and in the end they only told us that they don’t cover for that. Save your time folks stay away from this store at St. james or don't get their extra warranty coverage.

Purchased two recliner motorized sofas in September of 2020. We received one in October, 2020 but not the second one. It is now March and have still not received it. Each time we have phoned, October, November, December, January and February it is always pushed back another month. I called the Nairn store at the beginning of this month and spoke to a salesperson. I was angry and upset that no one has bothered to follow through with the delivery to let us know when we can expect it. I was not friendly with the "lady" I spoke to but cold. I did not swear or curse or use profane language. I was blunt and to the point. She hung up on me. Once we receive our couch (whenever) I too will never deal with them again. They have no concept about how to keep a customer happy in order that people will become repeat customers.

We recently bought a sofa and loveseat from Dufresne. It was a custom order.
The salesperson we dealt with gave us incorrect information regarding how the furniture would be delivered.  We were told that the sofa would be in 3 pieces and the loveseat would be in 2 pieces and would have to be assembled. Assembly would be simple so we chose the Free Shipping option. Arrangements were made for the delivery date.  
When the furniture was delivered it was already assembled and  in the manufactures packaging. It wouldn't fit through the door. We told the person doing the delivery that was not how we expected it to come. We were given the option to have it left outside the door or let them take it back. We told them to take it back. The person contacted their office about what had occurred. The person told us that someone from the office would contact us within the hour. No one did that day.  Because no one from Dufresne's called we went into the store the next day. After a lengthy discussion, Dufresne's said they made an error when processing the sales agreement and would provide us with their White Glove delivery service.  While we were there we were treated very rudely. We were also told that a manager would call us, which never happened.
Once again we made arrangements for the delivery.
When the delivery came the sofa and loveseat  were assembled  in the manufactures packaging in the truck. The delivery guys took it out of the packaging (while in the the truck) and it easily fit through the entrance.
During our discussion with the manager we were told there would be some compensation for their screwup. We are still waiting.
One thing to keep in mind if you choose Free Shipping.  Dufresne's  website has a complete section on how to measure to make sure you can get the furniture you purchase into the area you want.  They can give you the dimensions of the furniture but cannot provide you with the dimensions of the manufacturers packaging, Which means that when the furniture is delivered, the furniture will fit through the entrance but the furniture in the packaging may not. The people delivering are not allowed to remove any packaging.The furniture will be left outside the entrance for you to deal with. 
The Terms and Conditions document we were given to sign had an error in it. It even had a spelling mistake, That is a legal document.
Because of their salesperson not knowing their job, them not  phoning when they said they would,  the rudeness of the staff and  being given a legal document with an error (and spelling mistake) in it to sign I would not recommend buying anything from Dufresne. 

Ordered a washing machine from this company. Delivery guys came. Looked at space.( we had already measured space to be sure it would fit) they went back to truck. My fiancee came with them and noted it wasnt in a box. They then wanted to measure space themselves.. fine was ok with that.. they were asked to use back door twice at this point. Came in through front door uninvited walked through with his snow covered boots on brand new cork floor. Asked him to get off floors. Had to clean up water immediately. They refused to deliver through back entrance because of fence..old washer was larger and fit through no problems..then wanted us to sign waiver for damages..when asked against house or washer wouldnt give us straight answer...head delivery guy threw attitude right away..very lazy- this was White glove service btw..he left and right away told dufrene WE refused service!!! Uh no they walked out ond refused to deliver. I would never ever recommend this company to anyone ever. We did talk to customer service who really didn't care to rectify the situation.

Super disappointed in this company.... we purchased all of our appliances from Dufresne Furniture & Appliances(fridge, stove, microwave/range hood, dishwasher, dryer, washer) two years ago. we purchased an extended warranty to cover all of the appliances for 4 years. My fridge broke (approx. $1800 fridge) on March 22nd, I called the customer service line explaining that my fridge doesn't keep anything cold, my freezer completely quit, leading us to lose hundreds of dollars (approx. $500) worth of food, my fridge is totally broken. I was advised hat someone would call me within 1-2 business days to set up an appointment to service my fridge. It took 3 weeks for them to find someone to service my area as I live 45 mins- 1 hour north of the perimeter... at first I was understanding and patient... but I had to constantly call to see what was going on,nobody called me back to update or even arrange the appointment for weeks. Now I have been told to wait another two weeks for the "parts" to hopefully fix my fridge...(the warranty covers the cost of a new fridge, but we were told that is not an option) today is exactly one month without a working ridge, which is absolutely ridiculous... Dufresne has not offered a temporary replacement fridge or any compensation for hundreds of dollars worth of food that was lost and the major inconvenience of living without a working fridge for a month as of today, and who knows how much longer. SO disapointed in this company and their lack of empathy/customer service.

(Dufresne Furniture & Appliances on Ellice Avenue in Winnipeg)

"We create customers for life through a consistent and superior guest experience at every touch point." - Dufresne brand promise.

My brand new black stainless refrigerator was delivered with scratches on the front. The in-store sales experience was so professional and positive that I just assumed the after-sale experience would be consistent with that. I fully expected that Dufresne would want to take back the damaged refrigerator and replace it. Surprisingly, their response was that this was a claim that needed to go through LG for repair. After sending a photo and the required info as requested, LG said that repairing the finish would void the warranty and that I should contact Dufresne for a replacement. I found out that Dufresne's policy after delivery is to repair rather than replace. It's hard to believe a company that claims to provide a superior guest experience wouldn't take the high road and replace the product that was damaged by their delivery people. Why would any reputable company expect a customer to accept a new appliance in less than perfect condition? There are lots of appliance suppliers in Winnipeg, you don't need to shop at Dufresne.