DO NOT BUY ANYTHING FROM THIS TERRIBLE COMPANY. Ordered a couch, took 3 months to get, then they delivered it with a giant hole. Took another month to get a "new" one, but the new one was even more broken then the first. The staples were all out of the back and the arm rest was literally rocking back and forth. They had to take the second couch back right away because of safety issues of the broken arm rest. Can we speak to a manager about this? NOPE, no one will let us. And now they want to repair the second couch, but we never ordered a refurbished couch. Still unresolved, no manager will speak to us, and we're stuck with a broken couch with a giant hole in it. What a waste of money and time!!! Literally never had such terrible customer service in my whole life. DO NOT BUY ANYTHING FROM THIS COMPANY
- Approximate cost of services:
- $3,000.00
- Company Response
Hi Michelle, thank you for taking the time to leave us a review. We are disappointed to hear about your experience and would love the opportunity to review you concerns further. Please send us an email with your contact information along with your review comments to service@dufresne.ca so our guest care team can reach out to you.