Dufresne Furniture & Appliances Winnipeg Nairn Avenue

Ordered a table and chairs set and was told they would be delivered in 2 weeks as they had ordered stock and a set in the order was not yet sold. Two weeks later we hadn't heard anything so contacted Dufresne. Told that the delivery was delayed for a month. After a month we were told table was in but chairs would be 2 more weeks. 2 weeks pass and no chairs yet. Now told another 2 weeks! No follow up by the store to advise of the delays. On top of this they have our money!! Would not recommend solely for their lack of customer service and non-existent products.

A few years ago we bought furniture from Dufresne missed delivery date by 3 months , no furniture at CHristmas , didn't seem to bother them in the slightest , fast forward went back to DuFresne for appliances , bought them in October for delivery in March , called
were promised that they were in and being held the day before we went to pick up the dishwasher they gave it to another customer , again when we spoke to them it seemed like business as usual this has finally made us realize that this company has no idea what customer service is , we will never buy from them again .

My experience with Dufresne Furniture. Back in August of 2014, yes 6 months prior to this post my wife and I put in an order for a bedroom set. I paid a deposit and was told 6-8 week delivery time. Ok that's great, we had ordered a matress as well and said hold off for now we're just waiting for our bedroom set.

6 Weeks later I go in to check on my order thinking things are going well. "Sorry seems there's something wrong with your order" It was never actually submitted. We're told oh something happened it's going to be another 6-8 weeks!

So we were very upset but it was nice and we're going to have it for a long time to come so we said ah well things happen.

6 Weeks later we're hopeful things are finally going to work out and we'll be getting our bed set soon. "Sorry there's been some delays.

Long story short we didn't get the bedset delivered until the beginning of December, 15 weeks after we initially ordered it!

Yay we have a delivery date. Furniture comes, they're setting it up for us and the guy comes in. So there's been a problem, half the bed set is in one colour the other half is in a different colour!!!! You have to be kidding me!!!! Then all calm like this is a normal everyday occurrence, sorry there's been a problem and it's going to be another 6-8 weeks oh and we didn't bother ordering your headboard extensions!!!!

We're now March 2, 2015 and I get a call today out of nowhere, we're just confirming your delivery tomorrow between 12-3. I'm sorry no! I didn't schedule a delivery, no one is going to be there!!!

Hopefully your experience goes much smoother but I cannot say one good thing about this place. 6 months to get a bedset with non stop problems and not once did they try to help us out and offer some money back or a store credit or anything!! Not to mention the disorganization and complete lack of customer care.

Needless to say I will never be returning and hope that no one ever has to deal with them and go through this again!

They have great prices and we saw what we wanted in their flyer and went specifically for it. We went mid-day mid-week and it was hard to find someone to help us but once we finally did he was very friendly and helpful and even lowered the price for us when we asked.