Fireplace Stove World Ltd

If you want good service go to these guys, they helped me with my gas heater over the phone as I am 500 miles north of Whitehorse Yukon Terr.
First phoned Grand Prairie Alb and talked with Brain who was very knowledgeable , he then referred me to Loran and Chad at the Edmonton office as the shipping will be cheaper for me from that location. They then spent hours over the day helping me troubleshoot the issue with my heater. This is defiantly my go to business for anything related to gas or wood heating stoves.

Came in for information
Got a good deal of comparative information and a quote from D. Quote was for opal 2 with black lovers, ash pan, blower, chimney package plus two 4' lengths, 2 offset supports, extra 2' and 2- 45 elbows 945.00 installation for a total of 7045.50 incl. gst
Did some shopping around, returned but D was not in. Since it was our understanding it was a non commission
Store we had T help us. We paid that day and took home our fireplace.
We feel we were mislead on the difficulty of the install by T, we were mislead on the total cost, we were missing several pieces that would be critical to the install and were subsequently charged piece by piece by piece over and above what we paid, we wound up paying 6900.00 that day, and are still missing integral parts to the install which T also did not include in our price. We have now had multiple appointments missed by the installer, and still do not have a working fireplace :( I am at the point where I am ready to return the whole thing for a refund...

They installed a fireplace over 2 years ago and it has never worked . They just keep ignoring your requests telling you someone will fix it and they never call you back. This has been the process for 2 years now and my fireplace still dosent work