Durabuilt Windows & Doors

Every part the experience went very smooth. The salesman work around my schedule to come to my house and give me a quote for the windows. When it came for carpenters to instal the windows they were very professional and quick with the installation. They left no mess behind after they were done, and the windows looked great. There was also a follow up call from the head office to make sure everything was to my satisfaction.

The estimator that Durabuilt sent out was very knowledgeable and friendly. The installers were very conscientious and even cleaned up after themselves! The after service was prompt and complete; would definitely recommend this company to others.

Aesome Company! They deliever what they say! Its the only IMS certified company in window business and they mean it!
I had a great experience with them & I recommend the same to everyone!

Bought all exterior windows and doors for a 6000 square foot home with a secodary suite. Salesman was very accomodating and friendly, and the prices were the best we found for vinyl triple pain windows. Would not consider using anyone else in the future.

We had most of our windows and patio door replaced, and I am more than happy with Durabuilt. Office staff was good and the installers were great. There were two of them and they worked well and finished in one day. They cleaned up after themselves and were very nice. Price was middle of the road, we checked several companies. The salesman was not pushy and outlined the price of each window separately, so we were able to understand the prices.

For basement reno I needed proper egress as my window exits were too small. The windows were ordered just before Christmas and completed 4 weeks later as they said it would be. My fault I never measured the window after it arrived to see if it was the size I ordered, it took a bit of extra concrete chipping to get it in. I ordered one from a different company and it came the perfect size. It looks to be a good product.

We had bought an older home and needed newer and more efficient windows. We went with Durabuilt for price and their customer service. They had installed our picture window and it was the wrong one. They were very good about changing it in a reasonable time. Appreciated the great customer service.

Out house is now 22 years old and was in desperate need of window replacement. I replaced 9 aluminum sliding windows with PVC framed triple pain solar glazed windows from Durabuilt, and not only has my heating bills gone down in the winter, but the house is so much warmer and air tight than it ever has been. We used to get cold drafts in various areas of the house and now it is uniformally warm anywhere inside. I would stronly recommend this company.

We had 9 windows installed in our house and they made the process easy. Excellent quote for the windows, great sales staff customer service, excellent installation crew and excellent job site workmanship.

We went to the southside edmonton durabuilt location. Were looking for in-stock windows for our detached garage. In all we needed 5 windows. They only had 3 windows in stock, 2 had to be specially ordered. We inquired as to whom we speak with regarding ordering them. the person who is in charge of the instock windows told us he can add the 2 windows to their order they place for instock windows. Big mistake. Our order got lost, there was no invoice number to track the windows. we had ordered the windows in october, we were told they would arrive in 2 weeks time. Come december they were still not in and no one could tell us anything about the windows. After many phone calls with numerous people in Durabuilt, even the manager we were finally told that we had to reorder those 2 windows. But seeing as how it was just before christmas we had to wait for durabuilt to make them in january as their plant shuts down for 2 weeks at christmas time. We finally ended up getting our windows at the end of January. We did not get any special discount for our troubles either. To make matters worse, Durabuilt had the nerve to call us in June of that year to let us know our windows were ready for pick up and we had to pay for them. Another round of phone calls & 2 weeks worth of hassle and having to send them our receits to prove that we had paid for one set and then the order was cancelled, and then had to be reordered. Once everything was sorted out there wasn't even an apology from the company. We are not happy with Durabuilt southside location, and will not use them when we build our next house.