Durabuilt Windows & Doors

We bought our home in 2006 from Coventry Homes in Edmonton and it came equipped with Durabuilt windows throughout. We have had them out 3 times so far and we are still having problems with their product. Twice they came out to fix our bay window because it had moisture between the window panes and the panes were touching.... the second fix seems to have worked. They also came out to fix a bedroom window (I can't remember the exact issue but I do know that they replaced the glass on one side and left the window absolutely filthy). Currently, we have moisture between the window panes yet again on another window in our kitchen and also noticed a window in our living room where the inside vinyl frame is warping on the bottom. I called them about the problem and they tell me they will warranty the parts but I have to pay the outrageous labor charge ($125/hr) to send a tech out. The first 3 times they came out was covered by the builder warranty on the home. After calling the builder they informed me there was nothing else they could do and I had to contact Durabuilt myself. My experience with these windows has been the worst and I would not recommend them to anyone!

Since posting this review.... Durabuilt Windows in Edmonton managed to find my file and contact me regarding this post. They apologized for the poor customer service which was initially given prior with my first call into the company and came out and did the repairs free of charge. I am not exactly sure how this website works regarding complaints & contractors but in this case I owe a big thanks to Homestars! Without this post, I would NOT have gotten the repairs done to the windows! As for Durabuilt.... I only hope their product has improved. I also hope that next time they look after their customers and fix their product as they should without having a complaint escalate onto a website such as this. Thanks Homepros!

We bought 15 windows & a patio door. I love the product BUT had zero customer service from the MANAGER!! They would never return phone calls, ordered half the windows in the wrong size.Never even apologized.Had to phone head office in Edmonton to get help twice (they were great:) Dealing with the Calgary office was the most painful & disrespectful retail experience I have EVER had in my life! BTW, I LOVE my windows - I would NEVER deal with the Calgary office again tho & CAN NOT recommend them.

Durabuilt did a great job, from the advice and estimate to the installation, we are very happy with the job. Timely, well priced and great service from good folk. Well done, Durabuilt.

Ordered and installed replacement windows from Durabuilt windows and doors using their wholesale program. The windows they had in stock at a discounted price met the needs of my project and greatly improved both the look of the house and the energy rating. saving utility costs in the long run. Appreciate their fast service and wholesale prices to meet my budget.

They were very helpful in the design phase. The work was well done; they cleaned up afterward and removed all debris. There was no problem replacement of a pane of glass that cracked after installation.

Great service - guys came in and were done in a couple hours. We are very happy with our new windows!! They look great, and work great! The company was very good and friendly to deal with.

worked with my contractor to get the best windows and doors for our new house, The sales person was very accomodating and helpful. It took us a lot of tries to get it just right but we are very happy. We are just waiting for our Front door to be delivered.

very impressed and happy with our new windows. we are still not finished with our basement windows and will definatly be going back to durabuilt in the future. we could not have asked for better workers who where so informative and friendly.

We purchased our windows at Durabuilt over 21 years ago and are very happy and satisfied with their services. We were building our new home and heard from several of our friends and relatives about how credible the company is. We have a life-long warranty with Durabuilt and never had to replace our windows or have had any damage to them yet. The windows are in excellent condition and we are happy that we obtained a life-long warranty. (so we can rest assured) I would highly recommend Durabuilt to any contractor, home builder, or residential owner who needs to purchase new windows, doors, or rennovations. Durabilt has a wide variety of fashionable designs, brands, and trendy colors to meet different kinds of windows/doors of interior designs that are new, antique, victorian style etc. Installation of our windows was done promptly, courteously, and without any mess. Durabuilt reassurred us that they are a quality-based company who will repair or replace our windows at no extra cost for as long as we owned our home. Who can beat that?

I had a an old bay window that needed replacement.I took 3 estimates and decided to go with Durabuilt.Their sales person was prompt, well dressed, polite and knew his product line. We settled on a price for a new bay window.The original was 45 years old.The original installation day was put off by one day due to a heavy rainfall.Despite this, Durabuilt kept in close contact and arrangements were made for the following day.The crew arrived at 1:30 pm and worked steadily until 6:30 pm.They were very professional.They knew their craft and the old window needed a lot of " trouble-shooting". In the end, they did an incredible job with a very old window replacement.I could not be happier and if the need arises, I will not hesitate to give them a call.
Bill Pitt, Edmonton.