Durabuilt Windows & Doors

I have had 15 windows fail within 5 years.
The "warranty" doesn't cover labor to replace the absolute garbage windows, so It's costing me thousands of dollars in "warranty" expenses.
I will never buy them again, and I recommend every avoid them.

Clayton and Ed did an excellent job with my service appointment today. They were friendly and very efficient. I would definitely recommend Durabuilt

Poor quality
You should not have to replace windows after 5-6 years due to your company poor manufacturing
25 year warranty is not true
Poor service all round

John, Warren and Roman tackled my old patio door today
and replaced a window panel in my living room.
So pleased with the job they did. My door works like new now.
Even though it turned out to be a much bigger job due to the age
of my door, the guys remained friendly and positive. Great having them in my home.

Had a sales person out and he was fantastic, however approximately 5 years down the road the windows became cloudy,first only one than the rest. We contacted Edmonton branch and we told that we have to have them replaced. These we all paid for once and don't think I should have to do it again. If windows are the unsatisfactory that the gas leaks out, maybe you should get out of the business. Terrible company. Watch your back if you hire them.

I am writing to express my sincere gratitude for the outstanding job Rian and his team did on the recent window installation project. Rian and his team were very professional, and skilled.

From start to finish, the work was carried out with the highest level of craftsmanship. The quality of the windows and the precision of the installation have exceeded our expectations. I am particularly impressed with the meticulous alignment and sealing of the windows, the efficient and clean worksite, and the way he addressed and resolved any challenges that arose.

In addition to the excellent work, I want to acknowledge the exceptional teamwork displayed throughout the project. The coordination, communication, and collaborative effort among him and his team members were evident and contributed significantly to the smooth execution and successful completion of the job.

I truly appreciate the effort Rian and his team put into ensuring that everything was completed to such a high standard and on time. It has been a pleasure working with professionals who take such pride in their work.

I wish to thank Rian and his team for the great work and for being a part of a team that clearly values quality and customer satisfaction.

Joanne & Jake Siemens

Rob, John, Bojo, Warren, Roman and I forgot one name (sorry), went over and above to complete a large residential project to satisfaction. With special thanks to Rob, who saved the day a number of times leading up to and on the day of the installation. Rob was always easy to reach, responded swiftly, solved issues effectively, and was hands-on. Much appreciated guys, thank you!

Had a large picture window and garden door installed in 2012. Had a problem with the blinds in the Garden door they would not go all the way down. Called for service under warranty and Durabilt came and replace the center glass with the blinds has worked perfect since. The picture widow is flawless, When it is time to replace the windows I will go back to Durabilt

Horrible customer service. The sales employee Ryan was excellent at his job and thats why we were confident that we would have a great experience with Durabuilt however then we encountered problems and supervisor and manager Jeff and Jacob were both horrible. Went behind my back to a window cleaner and wouldnt pay them to complete the job and said see if she notices. I got told by management that it was none of my business and that I was being unreasonable. I am still shocked at how I have been treated.

Moved into my 2009 house in 2013. Within 2 years two of the main picture windows had become cloudy. Durabuilt Saskatoon was the supplier of the windows. They replaced the windows but I had to pay a large portion. Every 2-3 years since different windows have needed replacement for fogging and I have paid with a slight pro-rated discount. Currently there are still over 20 windows in my home that have lost there gas and have fogged. When I contacted them today I was told no more pro-rated and they will no longer install them because the original purchase of the windows did not include installation. I said I would pay for installation and just wanted a quote, but I was told policies have changed and they can no longer help me. Poor windows and poor service.