Climate Air Heating & Air Conditioning Ltd

We usually get our air conditioner maintenance performed by Comfort Masters but this time used them for our furnace maintenance. Ricardo was on time, very professional and knowledgeable. We would definitely request him as our technician next year. Heather was also great to deal with at the office.

Lou from Comfort Masters was a pleasure to deal with. His professional approach and attention to detail was something you don't see too often these days. The crew was excellent during the installation process too. In fact, after this positive experience, I had Lou quote on an AC unit for my Mother and she purchased from Comfort Masters as well! Thanks Lou and Comfort Masters, We are thrilled with our AC and Furnace units and can say that we would highly recommend you!

Jules in Whitby

Technician was fantastic. Called me 30 min before to let me prepare and clean up the basement, and fixed the issue promptly! Highly recommeded! Will tell all of my friends!

We bought our home a year ago and knew we needed to replace the furnace and air conditioning unit then, as they were original to the (1988) house. We made it through one winter and summer but knew they weren’t working efficiently. We had both replaced as well as a humidifier added to our furnace. Each step of the process went as expected; from the explanation of product options, setting up an energy audit and the install, as well as the respectful installers (their hard work and attention to detail should be noted). Overall we are (so far) very happy with the company, their professionalism and the products!

John the sales rep is great, super nice guy and willing to go the extra mile for you. The install team were also wonderful. Showed up on time, we're very polite and courteous, walked me through everything and made sure I understood how it worked. Would highly recommend this company

Long story short, I caught a whiff of gas in the basement. Nothing major but enough to catch my attention. Called Enbridge emergency services. Tech detected gas leak in the basement at a shut off valve. Whole house pressure test also showed a slow leak. Had to shut off gas to the house. This is on a Friday evening. Not good as most of the stuff in my house runs off gas. Hunted around for gas repair company online. Most calls ended with voicemail. Came across Comfort Masters. Live person! It was Brian. I asked if he could arrange for service next day first thing. Got a response back from Brian with confirmation that Sean would be there in the morning. Wow! So far so good. Next morning Sean arrives. I go over symptoms and do the walk about. ‘Walked’ with Sean during repairs where appropriate and when all was said and done house was tested gas-tight and back online. Sean was thorough, professional, did a great job and was a good guy to boot. Brian came through on getting me back up and running in short order. I was also provided information on an HRV system and tankless water heater solution. Grant it those are extra spend items but it’s the thought leadership that counts. Bravo guys. Would recommend to anyone.

Brian who sold me the unit was terrific. Explained my options and recommended a good quality and high eff unit and humidifier. He was great communicating and was able to book my install within the week. The installers did a good job but left a bit of a mess.

Furnace and AC replaced in the time promised, clean, quick installation. Required follow-up for minor details handled quickly and all to our satisfaction. I would definitely refer them for this kind of job.

From the minute Steve came by to give a quote I knew I was dealing with professionals. The day they started Brian came by to set up his crew. All required material was on site and ready for installation. Once the job was done Brian called to see if I was satisfied. There were a couple minor items I wasn't satisfied with and he immediately asked when he could come back to rectify them. I received another follow up call from Brian after they came back just to make sure I was satisfied with the final work. From quote to completion these guys make it very clear your satisfaction is #1. Great Job, look forward to working with you guys again on future projects.
Work performed:
Relocate 3 returns. Relocate 1 feed. Refeed 2 ducts to solarium. Provide 2 new feeds in basement. Provide and install 1 gas fireplace, 1 power vented 60gal hot water tank, 1 variable speed high efficiency furnace and 1 humidifier for new furnace.