Nadurra Wood Corp

Floor Retailers
Toronto ON M6A 1P6
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Nadurra Wood Corp
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Reviews for Nadurra Wood Corp

Average customer rating:
9.4 10 (36 reviews)

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Lyn  in Toronto
Lyn in Toronto
1 review Toronto, ON
10/10

New Build - Modern Home in Toronto

Check out the Seine- Rustic NEUE Collection from Nadurra Wood Corporation. These floors are simply amazing. Not only do they look fantastic, they wear like rock. We have a large dog who scraps the floor with her legs to stand up. The floor never shows a mark. They clean up easily and look fantastic 4 years later. Never been so happy with flooring in my life.

Can't say enough good things about the guys at Nadurra. Their advice was spot on. They take whatever time that is needed with you and follow up.

We have now done a cottage with them as well and they are just so helpful. Ask for Michael if you can get him. He'll walk through all the choices with you, provide you with samples and be on the other end of the phone whenever you need him.

Hard to find this kind of quality and integrity in the construction or renovation business.

Approximate cost of services:
$7.50
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Ian W.
Ian W.
3 reviews Toronto, ON
0/10

Hardwood Flooring

I bought open faced engineered oak flooring from Nadurra and installed it myself. The wood has a natural worn patina which I was attracted to but the purchased wood was far more weathered and full of nail holes than their sample in the showroom. To make matters worse the veneer on the engineered flooring varied between 3-4mm creating noticeable grooves once installed.

After a few years of installation I started seeing tiny holes in the flooring and realized it was infested with wood boring beetles which are impossible to remove. The insects have already created noticeable damage to the floor and may cost me thousands of dollars in either fumigation or replacement costs.

Apparently with salvaged wood especially wood that was used outdoors the common practice is to fumigate the wood before installation as wood beetles can survive the kiln process. This was not communicated to me by the sales staff at Nadurra and was not something I had done.

I am beyond outraged by this experience and am stuck with this infested wood until I can figure out what

Approximate cost of services:
$5,000.00
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Company Response

Hello Ian, I am sorry to hear you are unhappy. You have not contacted us, however, to address this. I would have appreciated you calling us first and attempting to resolve it before writing this kind of review. So if you would like to do now, please do. I will address some of your concerns here:
We have not had insects coming out of an installed floor before. Our milling manager says usually the kiln drying DOES actually kill them if the wood is brought up to 130F degrees. Fumigation has not been necessary for our reclaimed products in the past. And fumigation should never be something a homeowner needs to do, which is why it was not suggested. On site investigation is definitely needed here to determine what is happening.
Regarding the different veneer thicknesses – you do get that with any unfinished wood, especially reclaimed wood. The procedure after installation, and before the finishing, is to sand the entire floor flat making it smooth. This should take care of most of the differences in height.
And regarding the character marks and nail holes – I am sorry you were not happy with how it looked. And we could have addressed that at the time of delivery or upon your opening of the bundles, before installation. This does happen with Reclaimed wood and is part of why people buy this product category actually - we never know what we will be getting with each batch as they are as varied as the old buildings from which they are sourced. If this was not communicated then I do apologize. And, it is also part of a homeowners due diligence to read up on a product category they are considering and I'm sure this would be part of what you'd find when researching this.
Again I'm sorry you have multiple complaints here, and please contact us about it so we can actually address them.
Thank you, Michael Boulger, NADURRA Wood Corp.

Jeff from Toronto
Jeff from Toronto
5 reviews Toronto, ON
9/10

purchase hardwood flooring

We purchased our hardwood flooring fro Nadurra Wood Corp. Michael Boulger our sales representative guided us through our purchase, answering questions while allowing us to come to our own conclusions. We purchased hardwood Maple flooring from Quebec. We wanted to keep our business in Canada. The flooring looks great and with the durable coating on it we will have many happy years of carefree living. Thanks Michael and Nadurra

Approximate cost of services:
$50.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Brad from Richmond Hill
Brad from Richmond Hill
1 review Richmond Hill, ON
10/10

2 separate projects

Ian makes sure you fall in love with your new Nadurra floor; that's actually not surprising. What's surprising is if you don't become his friend for life!

Ian came for an inspection, gave pointers (I especially recall his concern about humidity in the house and how to correct it - apparently not good for people let alone floors) and so on. Really friendly, nice guy!

A floor is just wood, but It is comforting that there are honest, conscientious people that you can buy from.

Approximate cost of services:
$10,000.00
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don matheson from Grimsby
don matheson from Grimsby
1 review Beamsville, ON
10/10

install bamboo floors on main floor

Searched for eco friendly bamboo floors. Discovered Nadurra during research and loved the look and environmentally friendly manufacturing of the product. It is a floating floor with 5 inch wide boards. Easy to diy the install. Was a little sceptical of the relatively expensive underlay - only 1/8 inch thick but the claim was it absorbed sound extremely well. Happy to say the claim is true! Floor looks great, easy care. Would do it again.

Approximate cost of services:
$5,000.00
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KCnSuzie from Toronto
KCnSuzie from Toronto
3 reviews North York, ON
10/10

Bamboo flooring, engineered wide plank oak flooring

We were looking for hardwood flooring that was environmentally friendly, durable, and relatively inexpensive. The people at Nadurra were very familiar with their products and explained the benefits very well. They also gave us a great deal for quality hardwood flooring (we got bamboo and oak). They were very kind and accommodating to our changing needs and plans. They held our wood for an entire year (we had delays in our construction). At the last minute, they checked the quality of the wood at the warehouse and found it not up to their standards (because of the long storage delay) and called us right away. There were very tiny split cracks at the ends of the bamboo boards (only noticeable up close). It was very stressful, but Michael at Nadurra was very helpful in working with us to find a solution. We were given a choice of keeping the hardwood but at a discount (and void warranty), or switch to another product (with warranty). It was a blessing in disguise, because we found a beautiful dark engineered wide plank (white oak) Rustic Neue hardwood that has alot of character (texture, stain, grain) to use on our main floor. We also got their Carbonized Composite bamboo flooring for the top floor which is hard as anything. Bamboo can chip still (with alot of force and with a tool), and it is not that pretty when it chips, but it takes a lot to chip.

Approximate cost of services:
$12,000.00
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Ben from Welland
Ben from Welland
1 review Welland, ON
1/10

Hardwood flooring - Kona

Very attractive product which unfortunately does not age well at all. Within 18 months, I had to replace boards that warped, split and delaminated themselves once installed. The removal of installed boards is a surgery, and the post-sale service from Nadurra is non-existant. I would give the product a few more years of development before jumping on this eco-friendly product, unless you enjoy doing things twice and waste time and money. Trust me on this, I installed 900 sq.ft.

Approximate cost of services:
$4,000.00
2 of 2 people found this review helpful.
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Company Response

I am sorry to hear that Benoit had this experience. However I do not agree with him that the product is faulty or that we have no customer service. I worked with Benoit on the phone when he was having issues and forwarded him to a local installer to help him fix it. It seems to us the issue is related to the relative humidity in his home and not the quality of the manufacturing. To explain this further I wrote him this email, after I read his post above.
===>
"Hello Benoit,

I have read your review on Homestars of NADURRA’s bamboo flooring. I am sorry to hear that you feel there was no customer service on our part. I certainly think that I did give you customer service, however I understand that for you it was not enough. I need to explain a few things to help you understand why we took the position we did: as you may recall from our conversations at the time, we think that your issue was caused by low relative humidity (RH) in your house. The issues you have reported in your home (delamination and splitting or face checking) are understood by the hardwood flooring industry to be created by two causes – a) issues with manufacturing and b) issues with moisture or RH after installation. We ruled out the manufacturing as we have over 7000 sqft of this Kona Handscraped flooring from the same batch down in different locations over Ontario and no instances like you have reported in your home. So, that led us to the relative humidity conclusion. Of all the engineered wood floor jobs I inspect across Ontario where there is delamination and face checking, most are instances where there has been a history of either very low RH or large swings in RH (eg: high RH in summer and low in winter. Our install guidelines for the particular product you bought – Handscraped Bamboo - say it should not vary by more than 15% over a year). See the attached documents: a) “NWFA Problem, Causes & Cures - Delamination” an article describing the causes of delamination; b) “Stressful Situations – Low RH can cause unexpected problems in prefinished products” an article that explains face checking; and c) “NADURRA Bamboo Installation Guidelines” (see page 2, “Acclimatisation”, “Condition Requirements”).

I hope this explains a bit better to you the technical side of what you reported in your home.

Regards,
Michael"

10/10

Flooring of entire house

Nadurra provided locally sourced FSC maple for the floors for all of the rooms on the main and second floor of a high effeciency house we built in Toronto. Their wood knowledge was excellent and the service was good too. There was a delay in delivery because not all of the wood was available at the time we ordered but a perfectly acceptable substitute was quickly found and we have some very beautiful floors as a result. They also provided a very nice book about old-growth trees in Ontario and a hygrometer as a bonus gift. Highly recommended!

Approximate cost of services:
$0.00
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Ruth in Toronto
Ruth in Toronto
1 review Toronto, ON
10/10

Hardwood flooring for my cottage

I was very pleased with the service I received at Nadurra. Ian Jackson was very accommodating and knowledgeable. I especially wanted to use wood that was from a forest that practised sustainable forestry and Nadurra was a great choice.

Approximate cost of services:
$0.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Nadurra Wood Corp

NADURRA Wood Corp imports and distrubutes the most ecologically responsible and widest selection of bamboo flooring, bamboo plywood, bamboo cabinetry, FSC-certified wood flooring and reclaimed wood flooring in Canada.
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