New Build - Modern Home in Toronto
- Approximate cost of services:
- $7.50
New Build - Modern Home in Toronto
Hello Ian, I am sorry to hear you are unhappy. You have not contacted us, however, to address this. I would have appreciated you calling us first and attempting to resolve it before writing this kind of review. So if you would like to do now, please do. I will address some of your concerns here:
We have not had insects coming out of an installed floor before. Our milling manager says usually the kiln drying DOES actually kill them if the wood is brought up to 130F degrees. Fumigation has not been necessary for our reclaimed products in the past. And fumigation should never be something a homeowner needs to do, which is why it was not suggested. On site investigation is definitely needed here to determine what is happening.
Regarding the different veneer thicknesses – you do get that with any unfinished wood, especially reclaimed wood. The procedure after installation, and before the finishing, is to sand the entire floor flat making it smooth. This should take care of most of the differences in height.
And regarding the character marks and nail holes – I am sorry you were not happy with how it looked. And we could have addressed that at the time of delivery or upon your opening of the bundles, before installation. This does happen with Reclaimed wood and is part of why people buy this product category actually - we never know what we will be getting with each batch as they are as varied as the old buildings from which they are sourced. If this was not communicated then I do apologize. And, it is also part of a homeowners due diligence to read up on a product category they are considering and I'm sure this would be part of what you'd find when researching this.
Again I'm sorry you have multiple complaints here, and please contact us about it so we can actually address them.
Thank you, Michael Boulger, NADURRA Wood Corp.
install bamboo floors on main floor
Bamboo flooring, engineered wide plank oak flooring
I am sorry to hear that Benoit had this experience. However I do not agree with him that the product is faulty or that we have no customer service. I worked with Benoit on the phone when he was having issues and forwarded him to a local installer to help him fix it. It seems to us the issue is related to the relative humidity in his home and not the quality of the manufacturing. To explain this further I wrote him this email, after I read his post above.
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"Hello Benoit,
I have read your review on Homestars of NADURRA’s bamboo flooring. I am sorry to hear that you feel there was no customer service on our part. I certainly think that I did give you customer service, however I understand that for you it was not enough. I need to explain a few things to help you understand why we took the position we did: as you may recall from our conversations at the time, we think that your issue was caused by low relative humidity (RH) in your house. The issues you have reported in your home (delamination and splitting or face checking) are understood by the hardwood flooring industry to be created by two causes – a) issues with manufacturing and b) issues with moisture or RH after installation. We ruled out the manufacturing as we have over 7000 sqft of this Kona Handscraped flooring from the same batch down in different locations over Ontario and no instances like you have reported in your home. So, that led us to the relative humidity conclusion. Of all the engineered wood floor jobs I inspect across Ontario where there is delamination and face checking, most are instances where there has been a history of either very low RH or large swings in RH (eg: high RH in summer and low in winter. Our install guidelines for the particular product you bought – Handscraped Bamboo - say it should not vary by more than 15% over a year). See the attached documents: a) “NWFA Problem, Causes & Cures - Delamination” an article describing the causes of delamination; b) “Stressful Situations – Low RH can cause unexpected problems in prefinished products” an article that explains face checking; and c) “NADURRA Bamboo Installation Guidelines” (see page 2, “Acclimatisation”, “Condition Requirements”).
I hope this explains a bit better to you the technical side of what you reported in your home.
Regards,
Michael"
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Hardwood flooring for my cottage