I bought open faced engineered oak flooring from Nadurra and installed it myself. The wood has a natural worn patina which I was attracted to but the purchased wood was far more weathered and full of nail holes than their sample in the showroom. To make matters worse the veneer on the engineered flooring varied between 3-4mm creating noticeable grooves once installed. After a few years of installation I started seeing tiny holes in the flooring and realized it was infested with wood boring beetles which are impossible to remove. The insects have already created noticeable damage to the floor and may cost me thousands of dollars in either fumigation or replacement costs. Apparently with salvaged wood especially wood that was used outdoors the common practice is to fumigate the wood before installation as wood beetles can survive the kiln process. This was not communicated to me by the sales staff at Nadurra and was not something I had done. I am beyond outraged by this experience and am stuck with this infested wood until I can figure out what
- Approximate cost of services:
- $5,000.00
- Company Response
Hello Ian, I am sorry to hear you are unhappy. You have not contacted us, however, to address this. I would have appreciated you calling us first and attempting to resolve it before writing this kind of review. So if you would like to do now, please do. I will address some of your concerns here:
We have not had insects coming out of an installed floor before. Our milling manager says usually the kiln drying DOES actually kill them if the wood is brought up to 130F degrees. Fumigation has not been necessary for our reclaimed products in the past. And fumigation should never be something a homeowner needs to do, which is why it was not suggested. On site investigation is definitely needed here to determine what is happening.
Regarding the different veneer thicknesses – you do get that with any unfinished wood, especially reclaimed wood. The procedure after installation, and before the finishing, is to sand the entire floor flat making it smooth. This should take care of most of the differences in height.
And regarding the character marks and nail holes – I am sorry you were not happy with how it looked. And we could have addressed that at the time of delivery or upon your opening of the bundles, before installation. This does happen with Reclaimed wood and is part of why people buy this product category actually - we never know what we will be getting with each batch as they are as varied as the old buildings from which they are sourced. If this was not communicated then I do apologize. And, it is also part of a homeowners due diligence to read up on a product category they are considering and I'm sure this would be part of what you'd find when researching this.
Again I'm sorry you have multiple complaints here, and please contact us about it so we can actually address them.
Thank you, Michael Boulger, NADURRA Wood Corp.
