Reliance Superior Heating & Air Conditioning

Reliance put my name on the bill without my consent ( It is a fraudulent act to put someone's name on the bill, and it's different from the person who signed the contract the first time). I called and spoke to customer service to dispute the buyout charges, as they were expensive and X3 or X4 times if the equipment was purchased.
I have owned the property for about four months, and when I called to settle on a fair deal, they wouldn't accept that or communicate with me.

I requested to speak to a manager or supervisor, but my request was declined as there was nothing to discuss.

Renting equipment for 10 years shouldn't be allowed.

Annual maintenance of furnace was performed efficiently and professionally by technician.
All my questions were answered respectfully.

Moved into a new home with no AC. Vishal was super helpful and super accommodating! He made the process so much easier. Installation was also very quick and easy! Would definitely recommend to others in the future!

I have been on a maintenance contract with Reliance for over 3 years.
They have taken good care of my units, they are responsive when I have a problem, the technicians are very polite and have excellent customer service skills.

I always recommend Reliance

My AC brokedown during an extremely hot spell. Reliance was out the same day I called. Neil was professional, answered all our questions and arranged for replacement the next day. Installation staff were very professional.

Dylan and Miguel came out to install a new furnace for me today. They were very kind, professional, and knowledgeable about the work they do. They explained everything to me about the issues I was having, and answered all of my questions. The quality of their work was also significantly better than another local company I have used in the past. I wouldnt hesitate to call Reliance if I have any issues in the future.

We've encountered nothing but problems with this company. Initially, their sales rep assured us reliability and hassle-free service when discussing why we should choose Reliance. However, our experience has been anything but hassle-free.

Firstly, scheduling the installation was a nightmare. Despite requesting a 1pm start time due to my work schedule and my dogs' anxiety around strangers and loud noises, they arrived at 11:30 while I was working from home, causing distress to my dogs. The installer mentioned a morning job forced their early arrival, which directly contradicted what the sales rep promised.

The problems didn't stop there. The water temperature fluctuated dangerously, going from cold to scalding in moments, posing a risk to my small children. After notifying our sales rep, they sent someone the next day to adjust the settings, highlighting that the initial setting was dangerously high for any household, especially one with children.

Furthermore, despite having a written agreement for one year of no payments (with the company making the payments initially), I received an unexpected payment notification in December. Attempts to rectify this with our sales rep were futile I didn't receive a response, and subsequent attempts to follow up were similarly ignored. This lack of communication and disregard for our agreed terms was deeply frustrating. The sales rep got their commission and didnt care anymore.

Additionally, issues persisted with multiple incorrect billing and charges that the company couldn't explain or rectify over several months. Despite numerous calls and emails, the company seemed indifferent once the installation was done and payments were automated. Its been 7 months and it hasnt been rectified and management is not even responding to emails.

Even worse, when the water tank and furnace failed inspection initially, it required additional visits and repairs, prolonging our frustration and inconvenience.

Overall, our experience with this company has been a far cry from the hassle-free service promised. We simply wanted reliable hot water and a functional furnace, but instead, we've been met with constant problems, poor communication, and unresolved issues. It's been incredibly disappointing and frustrating for our family.
After reading other review we are not alone. Snd finding out we will be paying monthly fees after our 6 years is up or having a huge buy out. I cant believe we signed up. Do your selves a favour and walk away from this company. I cant believe we fell for this crazy scheme and company.

We had our annual maintenance performed and announced all was good. 3 days later we had a failure only to determine that a new blower was required. 3 different service people attended. All were polite and knowledgeable. The blower was replaced. Quite happy with service,

They are friendly , helpful and knowledgeable. We are very satisfied with their service. Definitely will refer them to our friends and family.

Technician was very knowledgeable, and friendly. He found the problem quickly and helped us get our furnace fixed.