Terrible customer service from Bayview home appliance office staff.
I would not give them any stars for their waste of time service and I suggest LG think twice about this contractor servicing their products.
I need my Lg refrigerator fixed out of warranty and LG contracted this company for me. The compressor was diagnosed defective by their tech. After that BHA’s rep said they couldn’t order the parts until the tech filed the report. Their Tech sent the documents in front of me and I also sent the copy to them. They ran me around wasting time. I then spoke to LG who agreed to cover our service and parts to move forward. The BHA rep Hemi told me “You’re not the only customer” and denied to follow LG executive team members authorizations with the case number provided to them. He wouldn’t order the parts and fabricated information from an LG manager supposedly he spoke to. Another BHA rep, then basically told me to look for another service company. “Go back to LG” They won’t complete the job. They also wouldn’t contact LG to get the appropriate information. Just more run around for me. My last words to them were, i will not continue doing business with you and will make a complaint with LG and poor review online. I ended the conversation and called LG.
LG went above and beyond to resolve my fridge issue and today a tech is repairing my fridge.
BHA chose to finally connect with LG only to tell them they refuse to service MY fridge after i told them I wouldn’t do business with them. Nice try Bayview Home Appliance, i was on the phone with LG filing my complaint for your terrible customer service experience!
- Approximate cost of services:
- $145.00