We called service experts when our central AC was not working fairly early on in the season. The first tech who came to diagnose the unit told us it was a faulty pressure switch, and that he would need to order the part (~$200-300 incl install). He said it should only take a few days to come in, and that someone would call us when the part was in to schedule an install date. Ok, fine. We paid for the diagnostic. He told us he would get our receipt from his van, but just took off, never came back to give us our receipt. Whatever. A few days had past, heard nothing. Tried connecting with the service department several times, and kept being told someone would call us back....never did. After about a week and a half of calling, we finally got in touch with someone who told us the part had never been ordered, and they did not even have the necessary ordering info (model, serial number). After providing this info ourselves over the phone, we found out that we would have to wait an additional 2 weeks for the part to arrive, during a heat wave. Wonderful. Part comes in, new tech comes to install it, and first tells us to have the part installed would cost ~$800 as it needed to be welded in (something the previous tech did not mention), then tells us that the pressure switch is not actually the problem, rather it is a refrigerant leak, and the cost of repairing/leak testing/refilling the refrigerant would be min $1200+, assuming we would not need any additional parts. The leak test alone was $400, regardless of how much time it took to find the leak, and their price for refrigerant was ~$150/lb ($633 total just for refrigerant)...complete rip off.
We found a different company through a referral, and it took him only 15 minutes to find the leak, when all was said and done, with labour costs, diagnostic, refrigerant (only $42/lb), the total repair was not even half of what service experts was quoting us.
Do not waste your time and money with this company. The service was terrible, incompetent and dishonest.
- Approximate cost of services:
- $100.00