Canadian Water Conditioning

Water Filtration & Purification
Kitchener ON N2R 1H3
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Water Filtration & Purification
Canadian Water Conditioning
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18%

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Reviews by rating (past 12 months)

Reviews for Canadian Water Conditioning

Average customer rating:
4.6 10 (23 reviews)

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Kris from Kitchener
Kris from Kitchener
1 review Kitchener, ON
8/10

Water Softener Install

Although I read a couple of not so nice reviews, I took a chance on Canadian Water Conditioning because of a conversation I had with them at a trade show last fall.

The installer showed up on time and was very nice (I ask a lot of questions).

The work was done quickly (removal of old system and install of a new one) and was done neatly.

I WILL recommend Canadian Water Conditioning to others and hope that they keep up the good work!

Approximate cost of services:
$1,500.00
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Company Response

Thank you for the review, Kris! We look forward to seeing you next fall for your Preventative Maintenance servicing. In the meantime, if you need anything at all, please feel free to contact us 24/7.

Nancy  from Acton
Nancy from Acton
1 review Acton, ON
1/10

New water softener

My old water softener died after 25 years, it had never needed servicing. I bought a new one from Canadian Water Conditioning 14 months ago. Recently it started to leak. They sent a service man who spent over 2 hours here and found 2 cracked gaskets. The gaskets were no charge but I had to pay for the service call, $211. I noticed another review here with the exact complaint about gaskets and customers having to pay the service call to get these obviously inferior gaskets replaced. This is terrible PR. Note to potential customers, don't buy from this company! Note to CWC, get better gaskets!

Approximate cost of services:
$211.00
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Company Response

Hi Nancy,
As our Accounting Department discussed with you, unfortunately, you are out of your Service Call Warranty. We have reported the Gasket concerns to the manufacturer and there is an ongoing review of this. Ultimately, Canadian Water Conditioning Inc. provided the replacement Gaskets at NO CHARGE. Please review your Warranty certificate and contact us if you would like further clarification.

Herta S. from Kitchener
Herta S. from Kitchener
1 review Kitchener, ON
10/10

Water Softener Installation and service

I bought a new water softener from this company in January 2010. I was pleased with the knowledgeable and friendly staff. I received excellent service - on time, they gave me a great deal, for great products, and provided good advice and an excellent maintenance schedule. I would recommend this company to anyone looking for water softening and filtration services.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you for the review, Herta! It's always nice to receive feedback like yours.

Briana from Waterloo
Briana from Waterloo
1 review Waterloo, ON
1/10

water softener

We bought a new water softener from this company in August 2014. Six months later (February 2015) it began to leak water. The problem were faulty gaskets which even the technician admitted should last for years. The company only provides a 90 day warranty for service and as such charged us a full service visit to replace the defective gasket, although they did not charge us for the price of the gasket (maybe cost a few cents) that was covered under a 5 year parts warranty. The supervisor to whom I voiced my complaint did not get back to me the next day as she promised or even the day after that. I called her back on the third business day and she upheld the decision to charge us the $132.55 service charge which includes a charge to use a vehicle to make the service call. I find the whole experience to be unacceptable business practice and very poor customer service. As such I will not use this company again and I will not recommend it to anyone.

Approximate cost of services:
$1,900.00
1 of 1 people found this review helpful.
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Company Response

As we have discussed with this customer at length, there are limitations within the Warranty - much like any purchase. We welcome her to contact our office directly to further discuss.

Nicki da Silva from Woodstock
Nicki da Silva from Woodstock
1 review Woodstock, ON
2/10

Service

We had a leak on our Water Softner that is a rental with Canadian Water Conditioning and we have had this rental for over 6 years. Today we had a leak and water spraying everywhere we called the 24\7 service line and were were told they do not have any one working and we received a call from the accounting manager. NOT a Technician. She advised us that we had to book an appointment for service and we could do that on Monday. I am not impressed with this service and we will be telling our friends and family!

Approximate cost of services:
$100.00
0 of 1 people found this review helpful.
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Company Response

Our Service line provides access to a live person 24 hours a day, 7 days a week, 365 days a year. All staff are fully trained on the operation of Water Treatment Equipment. This customer was instructed on how to turn her Water Softening System off to stop her leak. The "Monday" appointment was for the following day as our weekend schedule was already full. We are sorry to hear that this customer did not appreciate the prompt response received from our support staff, however, we did aid in eliminating her immediate problem over the telephone.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Water Conditioning

For over 30 years, Canadian Water Conditioning Inc. has specialized in all aspects of Water Treatment solutions. We have earned the respect and appreciation of our customers with our "no pressure" approach and eagerness to educate. We service ALL makes and models of Water Treatment Systems!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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