My old water softener died after 25 years, it had never needed servicing. I bought a new one from Canadian Water Conditioning 14 months ago. Recently it started to leak. They sent a service man who spent over 2 hours here and found 2 cracked gaskets. The gaskets were no charge but I had to pay for the service call, $211. I noticed another review here with the exact complaint about gaskets and customers having to pay the service call to get these obviously inferior gaskets replaced. This is terrible PR. Note to potential customers, don't buy from this company! Note to CWC, get better gaskets!
- Approximate cost of services:
- $211.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Nancy,
As our Accounting Department discussed with you, unfortunately, you are out of your Service Call Warranty. We have reported the Gasket concerns to the manufacturer and there is an ongoing review of this. Ultimately, Canadian Water Conditioning Inc. provided the replacement Gaskets at NO CHARGE. Please review your Warranty certificate and contact us if you would like further clarification.