We bought a new water softener from this company in August 2014. Six months later (February 2015) it began to leak water. The problem were faulty gaskets which even the technician admitted should last for years. The company only provides a 90 day warranty for service and as such charged us a full service visit to replace the defective gasket, although they did not charge us for the price of the gasket (maybe cost a few cents) that was covered under a 5 year parts warranty. The supervisor to whom I voiced my complaint did not get back to me the next day as she promised or even the day after that. I called her back on the third business day and she upheld the decision to charge us the $132.55 service charge which includes a charge to use a vehicle to make the service call. I find the whole experience to be unacceptable business practice and very poor customer service. As such I will not use this company again and I will not recommend it to anyone.
- Approximate cost of services:
- $1,900.00
- Company Response
As we have discussed with this customer at length, there are limitations within the Warranty - much like any purchase. We welcome her to contact our office directly to further discuss.