We had a leak on our Water Softner that is a rental with Canadian Water Conditioning and we have had this rental for over 6 years. Today we had a leak and water spraying everywhere we called the 24\7 service line and were were told they do not have any one working and we received a call from the accounting manager. NOT a Technician. She advised us that we had to book an appointment for service and we could do that on Monday. I am not impressed with this service and we will be telling our friends and family!
- Approximate cost of services:
- $100.00
- Company Response
Our Service line provides access to a live person 24 hours a day, 7 days a week, 365 days a year. All staff are fully trained on the operation of Water Treatment Equipment. This customer was instructed on how to turn her Water Softening System off to stop her leak. The "Monday" appointment was for the following day as our weekend schedule was already full. We are sorry to hear that this customer did not appreciate the prompt response received from our support staff, however, we did aid in eliminating her immediate problem over the telephone.