My mother has an annual service contract with M&K, and we recently had the annual inspection of the furnace.
The M&K technician (Chad) did a very thorough job explaining everything he was doing in layman's terms. Chad was very professional and personable.
He identified several areas of concern and as a result we had a new system installed.
We will be asking for Chad to be the one who does the annual maintenance next year.
Thanks, Chad for a job well done.