- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
A/C, Gas Line & Humidifier Installation
Gas Furnace Repair - Beware of Travel Fee
I am sorry your experience with J.C. Robinson & Sons was unsatisfactory. I can personally assure you that every service technician J.C. Robinson & Sons employs is an employee and not a subcontractor. For non-warranty service visits we charge an hourly rate. Since your furnace was one that we did not install, we unfortunately do not carry that manufacturer's parts in our service vans. The round trip to the supplier of that brand of furnace was approximately 40 km. Our technician would have probably needed an hour of travel time to pick up the part. I apologize for the miscommunication.
I am sorry your experience with J.C. Robinson & Sons was so unsettling. Our records indicate that you were offered an after hour service visit but you declined. Our technician offered you temporary solutions for heat until the next day when service rates were not at a premium.