J C Robinson & Sons Ltd

Heating & Air Conditioning
Ottawa ON K1V 7Y6
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Reviews for J C Robinson & Sons Ltd

Average customer rating:
7.6 10 (39 reviews)

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amartel43 in Ottawa
amartel43 in Ottawa
1 review Ottawa, ON
9/10

Daikin High Efficiency Furnace

Great service, installation and final quote was better than the competition. Roger our salesperson was very knowledgeable and highly professional. Strongly recommend JC Robinson as one stop for all Heating and cooling needs.
Alain

Approximate cost of services:
$5,000.00
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patlavoie from Ottawa
patlavoie from Ottawa
1 review Ottawa, ON
10/10

Replacement and Installation of A/C

We just purchased a new Daikin AC from JC Robinson and are very happy with the service we received from this company. Roger, the sales person was very informative. He understood our requirements, made appropriate recommendations. It was a pleasure to have him in our home. Since our old AC had recently broken down, and being in the middle of a heat wave, they managed to squeeze the installation of our new AC within just a few days of getting the quote from Roger. The installers (Tom and Brian) were very dedicated to their job. Not only were they hard working, they were also diligent to cleaning up after they had completed the job. They also gave us a rundown of the new system and answered any questions we had. Everyone we dealt with have been eager to please us, are very friendly, not to mention very knowledgeable. There were no hidden expenses. We highly recommend this company to anyone. Kudos!
Christine & Pat.

Approximate cost of services:
$4,000.00
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Diane B.  from Ottawa
Diane B. from Ottawa
1 review Ottawa, ON
10/10

High-efficiency gas furnace replacement

Again an excellent consumer experience with J.C. Robinson and Sons in the purchase of a new furnace. Every step from initial contact through scheduling, installation and testing, took our needs into account. Very reliable. I'm a loyal second-generation J.C Robinson client and continue to recommend its services enthusiastically for these reasons.

Approximate cost of services:
$5,300.00
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rudolf faktor from Ottawa
rudolf faktor from Ottawa
1 review Ottawa, ON
10/10

heating furnace

We have been with J.C. Robinson for 15 years and we find the services very good and to our satisfaction, we especially recommend Roger in sales and all service workers that we have met over those 15 years.

Approximate cost of services:
$5,000.00
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earl casey from Ottawa
earl casey from Ottawa
2 reviews Ottawa, ON
10/10

Furnace & AC installation

Approximately seventeen years ago, I was introduced to an impressive Mike Kelly, sales representative for JC Robinson and Sons Ltd., who sold us a York air conditioner and a York furnace. The installation was well organized, and provided us with years of comfort. They always cordially and efficiently responded to any queries and service requirements. In May 2015, we updated with a Daiken air conditioner and a York furnace. We experienced, as previously, a professional team of individuals. We have throughout the years and continue to recommend JC Robinson and Sons Ltd.

Approximate cost of services:
$8,000.00
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Cindy from Ottawa
Cindy from Ottawa
1 review Ottawa, ON
10/10

Furnace Installation and Air conditioner

We have been VERY pleased with JC Robinson and Sons. They have been punctual, efficient, competitively priced with great follow up. Roger (sales) is terrific and the owners have been responsive and helpful in moving up installation dates to address our needs. Jobs well done!

Approximate cost of services:
$12,000.00
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Carole Deavy from Ottawa
Carole Deavy from Ottawa
1 review Ottawa, ON
10/10

Furnace & Air conditoner

In 2010 Roger Brunet sold us a YORK Affinity furnace and we have been very pleased with our purchase. It keeps our home nice and warm during cold winter months and runs quietly.

In 2015, Roger Brunet sold us a Daiken Air conditioner and we have been equally satisfied with its efficiency. The installation provided by James and Matt and other team members ran smoothly and we would not hesitate in recommending J.C. Robinson to anyone.

Approximate cost of services:
$8,200.00
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Steve Lischynsky from Ottawa
Steve Lischynsky from Ottawa
1 review Ottawa, ON
0/10

AC seized up- not true

Last summer our AC stopped working. Called JC since we have a contract. Tech comes out and tells us the compressor is seized up. Since we knew we would be renovating this summer with a new furnace and AC we did not get it repaired and did without AC all summer.

Our renovation contractor sent out his own tech. This tech opened the compressor panel up and hit the reset switch and the AC started working.

The JC tech was just too lazy to go outside and take the panel off to hit the reset switch. And he charged us $100.

If you still have a contract with JC and the tech tells you your system is beyond repair,GET ANOTHER OPINION FAST

Approximate cost of services:
$100.00
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Company Response

At J.C. Robinson & Sons, we take all of our customer complaints seriously.

Our records indicate that a year ago on August 1, 2014 we performed a service call at this customer's home on his air conditioner that we installed for him in 1992.

He had a service contract on his previous furnace but never on his air conditioner.

Our technician discovered the compressor in the outdoor air conditioner unit was not starting. After troubleshooting and removing the outdoor panel he determined that one of the compressor windings was open and not allowing electricity to flow.

Our technician noted on his work order that the internal overload was probably the reason the winding was open. This internal overload can take many hours to cool off, and once it does, there is a possibility the compressor can start again, though it is usually a major problem that caused this overload to open in the first place.

It was then expressed to our technician that the air conditioner was being replaced the following year as a renovation was planned.

J.C. Robinson & Sons has been servicing the Ottawa area for over 90 years. We take pride in our ability to service our customers efficiently and honestly. If this customer had wanted us to further investigate the issues with his air conditioner, we could have returned at a later date to further analyze his air conditioner.

Bob from Ottawa
Bob from Ottawa
3 reviews Ottawa, ON
10/10

air conditioning

Our air conditioner quite during the hottest period yet this summer Within 5 days we had a new unit up and running. Excellent service from start to finish thanks to Roger, Mark and his team.

Approximate cost of services:
$4,000.00
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Lewis Levin from Ottawa
Lewis Levin from Ottawa
1 review Ottawa, ON
10/10

New Furnace

Following a power surge, the fan motor on our furnace got fried. With no air conditioning, our house heated up very quickly. Within a couple of hours of my calling, a representative from J.C. Robinson was at our door to scope out the problem and to provide us with possible remedial options. One of the options was repair but given the cost and the age of our existing furnace we elected to go with a full replacement. Within 48 hours the new furnace was delivered and installed. The technicians arrived on scheduled, took great care to ensure that no damage was done to our property as the old furnace was removed and the new one was carried in. The crew worked efficiently and effectively and demonstrated pride of workmanship. They were polite and professional. Our house is once again cool and comfortable. We would have no hesitation in recommending J. C. Robinson for any cooling or heating needs. They carry only the best and most reliable product lines and they stand behind the work they do.

Approximate cost of services:
$6,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about J C Robinson & Sons Ltd

Since 1923, J. C. Robinson & Sons has built a stellar reputation among Ottawa homeowners as a high-quality provider of products and services for air conditioning, heating, indoor air quality, and many other aspects of home comfort. Let us show you how easy and affordable it can be to upgrade ...
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