Loyal Seal Windows & Doors Inc

Windows & Doors Installation & Service
Toronto ON M3J 2E5
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82%

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Reviews for Loyal Seal Windows & Doors Inc

Average customer rating:
8.1 10 (181 reviews)

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Carol  from North York
Carol from North York
2 reviews North York, ON
0/10

Doors

I called loyal Seal because of an ad in a newspaper, without knowing them I invited the sales representative to my house. He showed up 3 hours to early and inconvenienced me and my family.
Because I am a kind person I allowed him in. This was a huge mistake.
As he pressured me I was alone and should not have seen him without my husband present.
I asked for a certain type of door but he talk me into something else.
It was a mistake that I realized soon after. I mistakenly trusted this man and gave him a huge deposit he wanted more.
Before they came and took measurements I cancelled the order by phone, email and registered fax, within the legal time frame given by the Consumer Protection Act.

When I explained that I didn't want that door he refused to give me back my deposit of 500.00, saying he earned it by coming to my house. He wanted 700.00 deposit so had I given him that he would have said he earned that as well.

I have called the company several times and they have been extremely rude and refused to give me back my money.

I would not believe any of these reviews that are a 10 there to many 10's this is not realistic. I believe that the company is posting these positive reviews themselves and I would not trust them.
They are bullies and thieves.
DO NOT GIVE THIS COMPANY ANY DEPOSITS.
They have no right to ask for such huge deposits it is not the way to do business.
BEWARE OF LOYAL SEAL THEY ARE NOT TO BE TRUSTED.

Approximate cost of services:
$3,000.00
3 of 6 people found this review helpful.
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Audra in Pickering
Audra in Pickering
1 review Pickering, ON
0/10

Screen door quote

I arranged for the company LOYAL SEAL to come and give us an estimate for phantom screen doorsHe came 2 hours early.
When I pulled in he blocked most of my drive way so I had to park near the road I said to him.."sorry you are early I can't do this now I have to get my kids to events".
He said "let me do this now it will take 30 min tops"
I said again " I can't, it will take longer, you need to go so my nanny can get out we have places to be can you come back at 6pm"
He swore at me (f word) topped it off with giving me the hand sign...did I mention this was all in front of my daughter waiting to get in th car and my son watching in the window

Approximate cost of services:
$0.00
5 of 6 people found this review helpful.
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Company Response

We apologize for this unfortunate incident, unfortunately it is impossible for the company to control such unacceptable behavior when sales people are on the road. For your information the sales person in question is no longer with the company.

mcleary in Mississauga
mcleary in Mississauga
1 review Mississauga, ON
10/10

leaking bow window

I had a leaking bow window that had to be rebuilt from scratch because of bad workmanship on the existing window. Loyal Seal delivered big time with their excellent product and service. I dealt with Matthew who was extremely professional and always available to take my calls and inquiries (even on weekends). the installation staff was gracious and efficient. My new bow window is fantastic. i don't feel a cold draft anymore and it's fully insulated, saving us a lot of energy all year round. very positive overall experience.

Approximate cost of services:
$4,000.00
2 of 3 people found this review helpful.
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Company Response

Thank you Mr. Mcleary for you review.

Jay Brar in Brampton
Jay Brar in Brampton
2 reviews Brampton, ON
0/10

All house windows

I contacted this company for an estimate and they gave me one promptly the next day. I agreed on the cost and they sent a person to take the measurements the next day evening. The person told me to sign a paper saying just to confirm he came to my house, which I signed. I came to know from friend a company ready to do the work for a better price the same day evening. I promptly called the company back in the morning to cancel my order which they refused to cancel as the person had come to take the measurements the earlier evening got a paper signed saying i cannot cancel after measurements are taken. The order was not yet processed, it was not even 24 hours since the person took the measurements. It was within 48 hours of signing the agreement to get the work done. On the agreement, it had said i can cancel the order within 10 days of the agreement. The company refused to cancel the order and return the deposit $1000 amount. They canceled the order but did not give me my money back. They stopped picking my calls and never called back to clarify their position.

Beware of thugs like these, I have told all my relatives and friends not to work with these crooks. I want the other home owners on this forum to also stay away from this company. They did not return my money till now. These guys will dupe you whenever they get a chance.

Approximate cost of services:
$11,000.00
4 of 6 people found this review helpful.
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Andy M in Markham
Andy M in Markham
2 reviews Markham, ON
10/10

Window Installation

Installed quality windows for my 2nd floor bedroom at a fair price. Sales and customer service kept me apprised of the order process, and the installation team was on time, courteous and clean. I would recommend them to others.

Approximate cost of services:
$3,000.00
2 of 2 people found this review helpful.
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Company Response

Thank you Andy.

Joseph in North york
Joseph in North york
1 review North York, ON
10/10

Replacement of all windows in the house - brick to brick installation, plus front door and patio door

Extraordinary experience from the moment I signed the contract until completion of the installation. I highly recommend working with Matthew, who is super professional and knowledgeable. He made sure every aspect of the job was done properly and to our satisfaction.

Approximate cost of services:
$15,000.00
2 of 2 people found this review helpful.
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Company Response

Thank you Joseph. Hope to do more Business in the future.

Carla from North York
Carla from North York
5 reviews Toronto, ON
10/10

Door and window replacement

I hired Loyal Seal to replace my front door, sidelight and one of my bedroom windows. Stan, their salesperson, was very professional and friendly. He was courteous as he listened to my needs and kept the options within budget. In the end, I decided to use this company because I thought Stan was so outstanding. The installer, Oleg, proved to be just as good. He showed up on time, was clean and polite and did an excellent job. At the end of the day, we decided to have a few additional windows capped and Oleg came back at the exact date and time we agreed to and, again, did an excellent job. Overall, this was an outstanding company and one of the best contractors I have ever worked with. I will definitely use them again when I replace the rest of my windows.

Approximate cost of services:
$3,200.00
2 of 2 people found this review helpful.
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Company Response

Thank you Carla for your review.

Jon C.  Mississauga
Jon C. Mississauga
5 reviews Toronto, ON

First Review

10/10

5 WIndows

My sales rep was great , he worked with us to get the best windows for the job. The were on time, did great work and cleaned up the entire job site. The biggest job was doign a larger window in the bathroom so it was a full cut out. The guys did a great job !!!

great windows and plan to use them again !!!

Keep up the Great work

Jon Connor - Mississauga, Ontario

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

Thank you Jon.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Loyal Seal Windows & Doors Inc

With over 20 years of experience in the windows and doors industry, Loyal Seal Windows & Doors Inc. is one of Canada's leading windows and doors suppliers. Loyal Seal carries a wide range of quality windows and doors systems. When you choose windows, you want quality, beauty, and economy. Choosing ...
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