Loyal Seal Windows & Doors Inc

We ordered 9 new awning-style windows for our home and a new exterior door, plus an additional 3 windows for installation in our daughter's home. We chose Loyal Seal because they were a recommended installer for WindowCity-manufactured windows -- we had three other windows of that make installed a few years ago and have been very happy with them. (Previous company that installed for us was not available this time around.) Loyal Seal salesman was extremely helpful and knowledgeable.

Once we placed the order, it took a couple of weeks before someone came out to measure at our house. Had an issue with measuring at our daughter's home as someone just showed up unannounced since he was "in the neighbourhood" (they were supposed to call first) and the fellow became upset that she would not let him in (she was not comfortable as she was alone, not fully dressed, and dog was going nuts). Took another couple of weeks before she finally got an appointment for measurements; now waiting for her installation.

We had windows and door installed at our home over two days a week ago and installers did a great job, nicely finished. Next day, however, we noticed on one window that weatherstripping gasket along the entire top had come away and drooped across the window. And on the same window, the right side would no longer latch as the window was not closing fully on that side. Loyal Seal rep came out a few days later and adjusted the window so the latch now closes, but will have to order a new window because of the gasket issue (he had suggested cutting the drooping gasket and just putting in caulking, a solution that we found unacceptable on a brand-new window).

Also had another issue that could possibly be avoided with better communication: We had custom blinds set inside the casings on all our windows. The window installation required replacement of the casings, i.e. brick-to-brick (still not exactly sure why, since this was not required for the previous windows we had replaced a few years ago) and when we went to reinstall our blinds we discovered to our horror that none of them fit as the new casings were narrower by about 1/8 - 1/4"! The installer was also the guy who had done the measuring so obviously could see that we had fitted blinds. It would have been helpful to have a discussion at that point about the fit of the blinds -- one would think the casings could have been adjusted at the time of installation to ensure they would be the right size for reinstallation of the blinds. Too late now so we are in the position of trying to cut down the blinds ourselves (unable to get this done where we bought them; we tried) or spend several hundred dollars on all new blinds. Not happy.

I was pleasantly surprised with the quality and service. Matthew, one of the best and most patient salespeople I ever met really took care of us. Replacing windows completely changes the look of the house. And the door is beautiful! Highly recommended.

After a few quotes we went with Stan at LoyalSeal to do our bedroom window very fair pricing...Udi installed.. they are both professional and so efficient ...just signed a contract for our front door..enjoyed working with them both.

I just got my front windows replaced by Loyal Seal. I was very happy with everything from sales to installation. Stan the salesman was very polite and informative. The price was very reasonable and better than some other quotes we got. Oleg the installer was great, very clean and efficient. Overall I was very pleased with the experience I had with Loyal seal. And our windows look fantastic!

I had front door and 2 patio doors installed .Very unhappy with the front door and patio doors. Since I had them installed I being having problems mostly with the front door, glue keeps coming out from the glass insert and when it rains water comes thru on the inside. I ordered a 36 inch door and they installed a 34 inch. Called manytimes to rectified the problem no one has called me back. the secretary keeps telling me that Stan will call me back but Stan never returned any of my calls. I will not recommend to anyone to do business with Loyal Seal Window and doors. Very Poor Quality and Service .
Today March 23rd 2013 attendend the office of Loyal Seal and in person they were very helpfull. They stated that the problem is with the manufacture. They put me in contact with the door manifacture and know I will wait to see what the outcome will be.

I called Matthew from Loyal Seal just before christmas, my brother recommended Loyal Seal to me. I asked them to cut 2 windows on the 2nd floor for 2 patio doors with built in mini blinds. The company did a great job installing the windows. They installed another front door last week for me. I am VERY happy with Matthew Decaire and the company. Thankyou Loyal Seal.
-Barbara

I called loyal Seal because of an ad in a newspaper, without knowing them I invited the sales representative to my house. He showed up 3 hours to early and inconvenienced me and my family.
Because I am a kind person I allowed him in. This was a huge mistake.
As he pressured me I was alone and should not have seen him without my husband present.
I asked for a certain type of door but he talk me into something else.
It was a mistake that I realized soon after. I mistakenly trusted this man and gave him a huge deposit he wanted more.
Before they came and took measurements I cancelled the order by phone, email and registered fax, within the legal time frame given by the Consumer Protection Act.

When I explained that I didn't want that door he refused to give me back my deposit of 500.00, saying he earned it by coming to my house. He wanted 700.00 deposit so had I given him that he would have said he earned that as well.

I have called the company several times and they have been extremely rude and refused to give me back my money.

I would not believe any of these reviews that are a 10 there to many 10's this is not realistic. I believe that the company is posting these positive reviews themselves and I would not trust them.
They are bullies and thieves.
DO NOT GIVE THIS COMPANY ANY DEPOSITS.
They have no right to ask for such huge deposits it is not the way to do business.
BEWARE OF LOYAL SEAL THEY ARE NOT TO BE TRUSTED.