Aurora Windows & Doors

Dear Fran & Bill,

We're thrilled to hear that you had a great experience and that you love your new windows. We truly appreciate your recommendation. Thank you for taking the time to give us this review and for your continued loyalty. It's always a pleasure to assist you!

Warm regards,
AW&D Team

Thank you for reviewing our work. We are glad to hear you love your new windows. A big thank you from all our staff

Thank you so much for your kind words! We're delighted to hear that you had a great experience. Alon and Vitaly are indeed valuable members of our team, and we’re pleased they were able to meet your expectations. Enjoy your new windows!

If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Enjoy your new windows!

Warm regards,
AW&D

Thank you so much for your continued trust in Aurora Windows. We are thrilled to hear about your satisfaction with both the recent basement window installation and the previous work we did on your main level windows and doors.

We strive to provide exceptional service, and it’s wonderful to know that Alon and our team were able to support you throughout the process. We truly appreciate your support of independent, local businesses like ours. Your feedback encourages us to keep delivering the best possible service to our valued customers.

Warm regards,
AWD

Thank you Anoop! We are thrilled to hear that you had such a positive experience with our team. It's wonderful to know that our upfront and honest approach to quoting resonated with you, and that Alon's guidance was helpful in making your decision.

We take great pride in our work, so hearing that Vitali and his team provided top-class service makes us very happy! Customer support is a cornerstone of our business, and we're glad we could promptly address your concerns and uphold our warranty promise. Your satisfaction means the world to us, and we're delighted you are happy with your investment.

Thank you for recommending us! If you need any further assistance or have more questions in the future, please don't hesitate to reach out.

Warm regards,
AWD

Thank you for sharing your positive experience with us! We're happy to hear that you had such a great experience working with our team. Our father and son team work hard to ensure your satisfaction.

Your recommendation means a lot to us! We are here to assist you with any future needs. Enjoy your new windows!

Warm regards,
AWD

Thank you Michael. We appreciate you taking the time to review our work. We look forward to assisting you again in the future.

Jeff, we would really appreciate it if you and your wife stop falsely accusing our company. You are both misrepresenting what really happened. You have no water damage with your windows and we are not to blame for the condition of your existing vinyl siding. We completed the work as outlined in your agreement and a brick to brick installation does not include adding drip edges. This is considered extra work and the manufacturer confirmed this with you. Vitali was nice enough to install one drip edge at no charge for you which you fail to acknowledge and show pictures of. The crew worked diligently until 9pm on your home. You tried to get them to do all this extra work for free by saying that it was on your initial agreement. We have already asked you and your wife Tara W to show us drip edges were part of the initial agreement and you have failed to do so. We offered to do the extra drip edges at a reasonable price and you refused.

Tara, we have already asked you to show us where on your contract it indicates that drip edges were part of your window installation and you have failed to produce it. Your agreement does not include this extra work. We strive to resolve any issues our customers have but you are clearly being dishonest and misrepresenting what actually happened. We informed you multiple times that drip edges are not part of a window replacement and would be considered extra work at an added cost. On the day of installation, your husband asked our guys to add drip edges thinking that they would do it for free and when he was informed of the extra costs he got upset and treated our crew poorly. As a courtesy to you, our installer added a drip edge to one window at NO charge to you which you fail to acknowledge. When you finally agreed to pay for the extra work , your husband rejected it after we made you aware of potential damage to the Vinyl siding. We made sure you were fully informed to avoid any further disputes. We never agreed to add drip edges in the first place and if it was described on your agreement as you claim, why would we not complete the work and put ourselves in this position? It makes no sense. You expected all this extra work for free. It's very bad on your part to want to falsely accuse us when so much work went into your installation and the crew were at your house until 9pm working hard to finish the work. We did more than what was on the agreement, we did extra work at no charge in good faith and it was not appreciated.

Thank you for your review! We look forward to serving you in the future.