The Comfort Shoppe

I went in the store and asked to have efficient Fireplace insert. with no remote control...(less things to go wrong)
Got info and Scott came to the house to look at old fireplace and concerns about cover the fireplace opening. Was pleased with Scott and his info.
Got a call from the store giving me 4 quotes from saleslady. Floor model was best deal...it had a remote and asked if I could turn unit on and off with out remote. "Yes "was her reply when I went to the store to look at the floor model it was not hooked up anymore. after purchasing it the installer told me that I did have to use the remote..No explanation at the time of purchasing fireplace insert, that I did have to use the remote as I could not access on and off switch on fireplace insert unless I took the cover off. This is also not easy to do!!! Installer where friendly and good but did not know much about how to use the remote...Told me to read the manual which I downloaded from computer....which did not come with installation. so we where all trying to figure out how to turn fireplace on. Told to read the Manual. I absolutely hate this remote... it is a computer with a mind of it's own if it wants to light my fire or not....lol.. It sure lights my frustration and patience to get it lit...plus embarrassment X4 when I was trying to show company my new fireplace.... they where not impressed... especially after what I told them that it over $4100
My friend has gone to the store several times as he to has tried to start the fireplace too... we were not very pleased with sales lady and only wanted to deal with Scott when I bought it.
The store sent a tect. to look at fireplace... and of coarse it worked. I might of been holding the OFF and flame buttons together too long??!! the fireplace fan also sounds noisier than when it was installed... told that is normal as there is no insulation around it. Of coarse after Tech. left we tried using remote like we where shown, and again it was hard to start...??? Really...have to try several times to start it... when tech was here he had the front plate off and seemed to start easier......Bottom line I am sorry I bought RegencyHR13E as it is very frustrating to start and at times have to walk away as I can not get it started.... thus leaving very frustrated... At least when I tapped the old fireplace on the regulator it started!!!! I feel this is a lot of money for a senior to buy to be frustrated everytime I what to start....Finding I am not wanting to use it because of hard it is too start....
Sure was a waste of my pension monies.

The Comfort Shoppe has been fantastic to deal with for two different furnace problems and replacements in two different homes. Both the office staff and technicians are always very courteous, professional, knowledgable and helpful. Appointments are always timely and technicians are prompt. Fees, policies and services are competitive and fair. I am extremely happy with the service provided by the Comfort Shoppe.

Installed new return air drop kit, new filter rack, one return air in basement and one return air on main floor above existing return air grill and supplied and installed new humidifier on furnace.
Workers very polite, efficient and clean. They vacuumed little messes they made and removed all debris from the property. Second time I’ve used The Comfort Shoppe. Will always go back to them.

p.s. got an estimate from them last year for this same job. Price barely changed in ten months.

Extremely efficent, friendly and professional. Quickly cleaned up after job... minimal disruption to daily routine of household. Followed up In case of questions or concerns. Reviewed operation guidlines, reabte possibilites and warranty information..
Very pleased with Comfort Shoppe staff in office and in home techicans... would definitley use again and recommend to relatives , friends or anyone looking to replace a furnace.

Everything done in a timely and professional manner. Gerry and Nigel did a great job.
All left neat and tidy. I would not hesitate to recommend Comfort Shoppe to a friend or relative.

The installers were very professional and very knowledgeable The install was very quick and clean

We use Comfort Shoppe for our fireplace maintenance each year. Company is good to deal with, Yvonne is very friendly and Corey our technician was terrific. On time, very knowledgeable and professional and we will definitely request him next year.

I couldn't be happier with the service I received from Scott, Dana, and the Comfort Shoppe. They installed a new gas furnace and all new ductwork in the crawl space at my cottage. It was a HUGE (and probably nasty) job, and was completed in a very reasonable amount of time - and the price was also very fair considering the size of the job. Even though it took them longer than expected, the price did not change from what I was quoted. Thanks Dana for a job well done! ID#23709

What can I say? Andrew and Cory were amazing! The installation went off without a problem!
We were very happy to find a gas fireplace insert to fit into our mid-century wood burning fireplace. Our friend recommended Comfort Shoppe and he was absolutely right that we would find what we were looking for! Thank you Comfort Shoppe!

ID#23572 Linda Landry

The comfort shop staff were courteous, helpful and quick to respond when we had furnace problems resulting in the need to replace the furnace unexpectedly. Same day service, 3 hour timeframe from start to finish.