The Comfort Shoppe

I went in the store and asked to have efficient Fireplace insert. with no remote control...(less things to go wrong)
Got info and Scott came to the house to look at old fireplace and concerns about cover the fireplace opening. Was pleased with Scott and his info.
Got a call from the store giving me 4 quotes from saleslady. Floor model was best deal...it had a remote and asked if I could turn unit on and off with out remote. "Yes "was her reply when I went to the store to look at the floor model it was not hooked up anymore. after purchasing it the installer told me that I did have to use the remote..No explanation at the time of purchasing fireplace insert, that I did have to use the remote as I could not access on and off switch on fireplace insert unless I took the cover off. This is also not easy to do!!! Installer where friendly and good but did not know much about how to use the remote...Told me to read the manual which I downloaded from computer....which did not come with installation. so we where all trying to figure out how to turn fireplace on. Told to read the Manual. I absolutely hate this remote... it is a computer with a mind of it's own if it wants to light my fire or not....lol.. It sure lights my frustration and patience to get it lit...plus embarrassment X4 when I was trying to show company my new fireplace.... they where not impressed... especially after what I told them that it over $4100
My friend has gone to the store several times as he to has tried to start the fireplace too... we were not very pleased with sales lady and only wanted to deal with Scott when I bought it.
The store sent a tect. to look at fireplace... and of coarse it worked. I might of been holding the OFF and flame buttons together too long??!! the fireplace fan also sounds noisier than when it was installed... told that is normal as there is no insulation around it. Of coarse after Tech. left we tried using remote like we where shown, and again it was hard to start...??? Really...have to try several times to start it... when tech was here he had the front plate off and seemed to start easier......Bottom line I am sorry I bought RegencyHR13E as it is very frustrating to start and at times have to walk away as I can not get it started.... thus leaving very frustrated... At least when I tapped the old fireplace on the regulator it started!!!! I feel this is a lot of money for a senior to buy to be frustrated everytime I what to start....Finding I am not wanting to use it because of hard it is too start....
Sure was a waste of my pension monies.