I had already made a purchase at this store and went back because I was so pleased with the first experience. It all fell apart when the box spring/mattress was delivered. The delivery men (who are not at fault) had a receipt that said I was owing $500 but on my receipt, it said $400 and that's what I had on hand. When one of the delivery men called the store, I was asked to speak with David which is the son of the owners. He said there was a mistake and I owed $500 and I said "well my receipt says it is $400". He yelled at me and said "can't you do math"? I was so shocked! I further said that I was a repeat customer and asked if that's how they treat repeat customers. His reply? "I DON'T CARE!!!" He yelled that at me and threatened to take back the box spring/mattress. I said fine but I expect my deposit back before I let the purchase out the door. He said that he'd have to get the delivery men to get the money but that they would take the purchase with them. In the end, I relented which I now regret just out of principle and had the $100 tacked on to my credit card. I believe they should have honoured what was written on my receipt which was written by his mother (Lucy). In the end, that $100 lost them approx. $1500 to $2000 in business as I had mentioned to Lucy that I'd be back to purchase a sectional sofa. I will never set foot in that store again.
- Approximate cost of services:
- $900.00