The Crack Specialists

Waterproofing
Waterloo ON N2K 3T6
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HomeStars
Waterproofing
The Crack Specialists
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Reviews for The Crack Specialists

Average customer rating:
10 10 (531 reviews)

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Private User
Private User
Private User reviews Cambridge, ON
10/10

Great Job!!

The Crack Specialist did a great job. They were on time, on budget. No surprises.

Approximate cost of services:
$700.00
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Company Response

short sweet and too the point! Love it - thank you

Jan H
Jan H
1 review Kitchener, ON
10/10

Great job!

We were very impressed with the service. The technician Melanie was fantastic. Explained every step and what to expect. Cleaned up after herself. Very professional!

Approximate cost of services:
$650.00
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Company Response

Thank you Jan for the wonderful comments - Melanie is a great member of our TEAM. We appreciate you taking the time to acknowledge us and her.
Kindest Regards, TCS

Dancer of the night
Dancer of the night
1 review Ayr, ON
10/10

Foundation cracks

This is the second time we've used the crack specialists to fix foundation cracks and we couldn't be happier. Wes and his team always do a stellar job!! Highly recommend them!

Approximate cost of services:
$1,500.00
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Company Response

thanks so much for the kind remarks - it was our pleasure to serve you.

Gabriel
Gabriel
0 reviews Waterloo, ON
10/10

foundation wall crack

From the very first phone call call and first visit to the completed work the Crack Specialists were highly professional, informative, and most courteous. Melanie was thorough and perfect in doing the repair. I must say I was extremely satisfied with every facet of the job. I would highly recommend them. Bravo!

Approximate cost of services:
$800.00
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Company Response

Thank you Gabriel - we appreciate you taking the time to express these comments. We are not perfect - but we sure try are best to get it right.
Again - regards and thanks so much for supporting TCS!

TM
TM
0 reviews Kitchener, ON
10/10

Excellent Service and Repair

Unexpected leak in my basement caused alot of worry about how bad the situation may be. I am so thankful The Crack Specialist was recommended by my contractor!
Wes came out to do the initial assessment. His knowledge and sincere manner set the tone for a great experience. The crew came out to fix the crack within a week. I am so impressed with their professional and friendly manner and how extremely efficient and TIDY the job went.
Thanks crew for making this a smooth and solid experience!

Approximate cost of services:
$735.00
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Company Response

Thanks so much for taking the time to share these kind remarks. It was a pleasure to be of service!

Wendy in Kitchener
Wendy in Kitchener
1 review Kitchener, ON
10/10

Foundation crack

Every staff member we dealt with was so pleasant, professional and patient. Service was VERY timely! Not to mention the care and time given to explain everything required, answer questions and complete the job and all clean up efficiently. Would absolutely recommend with no hesitation whatsoever!

Approximate cost of services:
$850.00
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Company Response

thank you Wendy - it was our pleasure looking after your property. We appreciate you taking the time to acknowledge the Team at TCS
We are grateful!
Stay SAFE and DRY!

Private User
Private User
Private User reviews Waterloo, ON
10/10

Crack repair

Both Technicians Chad and Wesley were very professional and explained the repair process in detail and tidy up the area like nothing happened, highly recommended

Thanks guys, Richard

Approximate cost of services:
$600.00
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Company Response

Thank you Richard - it was our pleasure to be of service. Suffice to say, TCS is here to help.
Regards

nick in Toronto
nick in Toronto
0 reviews Fergus, ON
10/10

French Drain and Sump Pump, Basement interior repair.

This property has a stone foundation and has seen water seepage for a numbers of years. After doing some research we contacted The Crack Specialists who responded within days with a site inspection and quote.
Once we confirmed the job to go ahead, with a 10% deposit, the crew of 2 ( Chad and Wes (Jr)) arrived a week later. They explained the procedure and answered any questions we had through out the repair. Their workmanship was very professional and the end result was what we expected. They removed all excavated material from site and the site was left in a clean and tidy condition, with a 20 year warranty.

Approximate cost of services:
$4,346.00
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Company Response

Thank you Nick - We appreciate you taking the time to provide this feedback. It was a pleasure to be of service.
We are here to help should you ever need us in the future.

Regards,
TCS

L B from Kitchener
L B from Kitchener
3 reviews Kitchener, ON
10/10

Foundation Cracks repair

We've used the services of The Crack Specialists on 3 different occasions now and I've just about run out of superlatives to describe their work, their "can-do" attitude and the fact that they are delightful people. The A-Team of Chad and JR have worked here before and their cheerful, courteous and totally professional approach remains first rate. This time they were joined by Dakota, Melanie and Roman, all of whom in their own ways, clearly share the work ethic that Chad and JR exemplify. At the end of a very long day Melaine was exceptionally cheerful and eager to get it done. We now have a French drain and a sump pump installed in our sub basement (yup, terrible working environment without standing head room, but there were no complaints, only a relentless drive to do a great job).

I must say a word about Chad as a team manager. I had occasion to mention something that I was not entirely pleased about. He immediately took responsibility, regardless of the source of the misstep. He insisted it was "on him" as the manager and that he would find a way to address this so that people could learn from it. No wonder people seem really to enjoy working for/with him. One could not ask for a better management approach, either as a team member or as a client.

I would be remiss if I did not mention the welcoming first (and continuing) impression that Lorrie and Jen make from the office. And to call them most accommodating is quite an understatement.

In all we are happy to recommend The Crack Specialists without reservation. We would never go elsewhere.

Lorraine and Gary

Approximate cost of services:
$4,000.00
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Company Response

It has been wonderful working with you on this project. Thank you taking the time recognize our Team here at TCS. We so appreciate your kind words. Suffice to say - we will be here for you, should you ever need our services again. Regards, Team TCS

Serena
Serena
0 reviews Waterloo, ON
10/10

Crack is fixed!

This is the fourth crack The Crack Specialists have fixed for us. This was a particularly bad one with water pouring in! They inspected it, and provided me a quote within 15 minutes. They came the next morning and the crack is fixed and the water is no longer coming into my basement. The technicians are knowledgable, friendly and prompt. They came on time, completed the work before the time alloted and explained their work. They cleaned up the mess and I would never know there was an issue from thier work. Great warranty too. I can't recommend this company enough. They are the best.

Approximate cost of services:
$750.00
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Company Response

Thank you so much for your kind words, Serena. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Crack Specialists

The Crack Speciaists, specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We speciailize in wet basements repairs, interior and exterior foundation cracks, sump pumps and french drain installations, weeping tile systems, drainage issues and waterproofing.

Call us for a free, written estimate with no obligation. Guarantee Lifetime Warranty that is transferable. Please call today to arrange for a consultation.

CATEGORIES
Waterproofing
PRODUCTS
Repairing residential and commercial foundation cracks using a polyurethane repair method and epoxy from the interior and exterior
SERVICES
We specialize in diagnosing and repairing structural and/or water intrusion issues directly related to foundations. The extensive list of services we offer includes: * Arranging diagnostic appointments with home owners / landlords / commercial clients Inspecting problem areas in a customer
STYLES
We are a dedicated team of professional foundation repair contractors who have the knowledge, skill and talent to ensure each repair is performed with the utmost care, attention to detail, and personalized service.
SPECIALITIES
We specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We specialize in wet basements repairs, interior and exterior foundation cracks, sump pumps and French Drain Installations, weeping tile systems, window wells, drainage issues and waterproofing.
WEBSITE
http://www.thecrackspecialists.com
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Visa/MC/ Cheque / E-transfer/ Cash
MEMBERSHIPS
Bettter Business Bureau / The Greater Kitchener Waterloo Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Transferable Lifetime Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.