The Crack Specialists

Waterproofing
Waterloo ON N2K 3T6
Write a Review
Write a Review


HomeStars
Waterproofing
The Crack Specialists
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

99%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for The Crack Specialists

Average customer rating:
10 10 (531 reviews)

Sort by

Sean in Kitchener
Sean in Kitchener
1 review Waterloo, ON
10/10

Crack repair in basement foundation wall

After arranging for the repair with the head office Melanie arrived on time on the arranged day and made quick work of the repair. She was knowledgeable and took some time to explain the procedure. The work area was left nice and clean. Lifetime guarantee on the repair! Nicely done and highly recommend this company. Very professional to deal with and well organized.

Approximate cost of services:
$800.00
Was this review helpful?
Company Response

Sean we are incredibly grateful that you took the time out to leave us a review. We are very happy to hear everything went so well.

Private User
Private User
Private User reviews Kitchener, ON
10/10

Crack in the basement wall.

Melanie was very knowledgeable and very professional. She took her time to explain everything to me in details. She even went around my house to see potential leaks. Thank you so much for providing honest work!

Approximate cost of services:
$1,100.00
Was this review helpful?
Company Response

Thank you for your review. We are happy we could help.

happy  customer from 18 years ago
happy customer from 18 years ago
0 reviews Waterloo, ON
10/10

repairs to basement interior wall

I had work done about 18 years ago by The Crack Specialist , noticed water marks about 2 weeks ago close by the area that was repaired . Called The Crack Specialist and Wes ( owner / estimator ) came out told me it was under warranty and the following week Melanie came out with a helper and they fixed the problem . If you every needed a reason to use The Crack Specialist I would say honoring a job that was done 18 year ago , that would be it .

Thanks Crack Specialist

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you very much for your review. We are glad we were able to help.

Jvr
Jvr
0 reviews Stratford, ON
10/10

Cracks in foundation

Our experience with the Crack Specialist was excellent. From our first phone call to the completion of the job, we genuinely felt the integrity of everyone within the company to give us the best possible service. Wesley clearly explained everything and provided a very reasonable quote on site. Melanie and her team arrived on time and they worked quickly and efficiently. From the sounds of laughter coming from my basement it was obvious that they were a great team and worked very well together. We haven't had a drop of water in our basement since. The lifetime transferable warranty also puts our minds at ease. We would highly recommend the crack specialist

Approximate cost of services:
$4,000.00
Was this review helpful?
Kenneth in Stratford
Kenneth in Stratford
0 reviews Elora, ON
10/10

Do NOT Look for Anyone Else to Repair Your Crack!!

I needed The Crack Specialists expertise in my home 15 years ago and they left an indelible mark on me for their work ethic and customer service.
So, it was natural to reach out once again for my current home when I discovered a similar issue with a basement foundation crack.
I've been on this planet long enough to notice the degradation in customer service with most companies both digital and physical. It was an absolute pleasure to deal with The Crack Specialists from start to finish. Phone etiquette was exceptional. The estimate by Wes was straightforward and quick and he was able to schedule us in quite quickly. As an aside...I expected the cost of this service to easily double if not triple over the 15 year period since needing their services. When I was quoted the work I couldn't help but question why it was still incredibly affordable (all things considered). The explanation made sense and of course involved their commitment to their customers.
Lastly, Melanie and her partner did an AMAZING job. We knew there was going to be destruction involved in order to access the crack in a finished basement. Not only did Melanie work wonders to create a space that would make repairs easier, she left our home as clean as she found it. Not a spec of dust remained behind. And the work was almost overshadowed by her personality! Very friendly and willing to take the time to explain anything if we had any questions or concerns.
Absolute professionals!!

Approximate cost of services:
$898.00
Was this review helpful?
Company Response

Thank you Ken for your kind words. We are so happy we could help!!

Melanie S
Melanie S
1 review Kitchener, ON
10/10

Basement Crack Repairs

The first phone call requesting an estimate set the tone. Friendly courteous and helpful. Wes listened carefully before assessing the situation and came up with a precise direct plan of action. Melanie executed the plan on professionally and efficiently explaining the process every step of the way. She carried out the job as planned and followed up with a complete clean up. Top notch work and fair pricing. Highly recommend this team! Thank you

Melanie S.

Melanie S

Approximate cost of services:
$207,920.00
Was this review helpful?
Company Response

Melanie - we appreciate you taking the time write such a personal review! thank you right back !!!!
Regards,
TCS

alang
alang
1 review , ON
10/10

Foundation repair

The lady who did our repair was beyond excellent. Professional, personable & kind. She explained the entire process step by step & did not rush the job including clean-up afterwards. Highly recommended!

Approximate cost of services:
$2,400.00
Was this review helpful?
Company Response

thank you sincerely for you kind remarks - TCS will continue to provide the best service possible!

Asante in Toronto
Asante in Toronto
0 reviews Waterloo, ON
10/10

Basement crack repair

Very professional. Clint was amazing and cleaned up so well after the whole job was done. These folks not only do the job right but are respectful of your home and their clients. Thank you!!!

Kal

Approximate cost of services:
$800.00
Was this review helpful?
Company Response

Thank you right back - we appreciate the business!

Paul
Paul
1 review Kitchener, ON
10/10

Basement Foundation

Melanie and Zack were punctual, personable and most importantly efficient. They explained the procedure, they were done in a timely manner and they left the area clean. I definitely recommend this company, a great experience from the time calling for an estimate to a job well done.

Approximate cost of services:
$775.00
Was this review helpful?
Company Response

Thank you Paul - sincerely appreciate our clients taking the time to express their thanks. Your comments are well received and thank you right back!

Robert in Toronto
Robert in Toronto
0 reviews Listowel, ON
10/10

Repairs on foundation cracks & window well

The Crack Specialists had a quick response time on coming out for a quote as well as scheduling me in for appointment. They had a very fair price with no surprises. The technicians were on time for appointment. They sent Melanie & Ron who were both very friendly, knowledgeable & most importantly, VERY respectful of my home! I'm a hard man to please but, they were exceptional in every possible way! Big shout out to Melanie & Ron! Great job guys!
Thanks, Robert Miller

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thanks Robert - what a pleasure to work with you on the waterproofing. So happy when there are "no surprises" - A pleasure to serve you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Crack Specialists

The Crack Speciaists, specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We speciailize in wet basements repairs, interior and exterior foundation cracks, sump pumps and french drain installations, weeping tile systems, drainage issues and waterproofing.

Call us for a free, written estimate with no obligation. Guarantee Lifetime Warranty that is transferable. Please call today to arrange for a consultation.

CATEGORIES
Waterproofing
PRODUCTS
Repairing residential and commercial foundation cracks using a polyurethane repair method and epoxy from the interior and exterior
SERVICES
We specialize in diagnosing and repairing structural and/or water intrusion issues directly related to foundations. The extensive list of services we offer includes: * Arranging diagnostic appointments with home owners / landlords / commercial clients Inspecting problem areas in a customer
STYLES
We are a dedicated team of professional foundation repair contractors who have the knowledge, skill and talent to ensure each repair is performed with the utmost care, attention to detail, and personalized service.
SPECIALITIES
We specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We specialize in wet basements repairs, interior and exterior foundation cracks, sump pumps and French Drain Installations, weeping tile systems, window wells, drainage issues and waterproofing.
WEBSITE
http://www.thecrackspecialists.com
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Visa/MC/ Cheque / E-transfer/ Cash
MEMBERSHIPS
Bettter Business Bureau / The Greater Kitchener Waterloo Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Transferable Lifetime Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.