The worst - I had to completely replace my door.
Hello Susanne,
I am very sorry for your issues you had with your door. As the service manager for the past 16 years at The Burlington Door Centre, I do not remember an issue like yours. There are many door and window companies that sound familiar in Burlington and I want to make sure you reviewed the correct company. If you removed a steel door from your house, it was most likely not The Burlington Door Centre as we have been selling only Fiberglass doors for the past 14 years. All of our fiberglass door systems have a 20-year warranty and therefore would have fixed any issues you would have had. Please feel free to call me at 905-333-4044 to discuss.
Kindest Regards,
Derrick Block
Front and rear door replacement
Hello Kevin,
I would like to offer an apology for the miss communication in sizes. As a door and window company, we only give the frame size of the products we offer if we are not doing the install. Since it was a supply only order and with that you do receive a "contractor discount", the customer is responsible for all sizes (Spacing Tolerances) and preparation. We cannot take responsibility for the work we have not done as well as any manufacture delays which is out of our control as stated on our contract. I hope you can understand this as it would be industry wide.
Kindest Regards,
Derrick Block - Owner
Hello Darrell,
Thank you for your review. We strive to give you the best service, product and installation in the market place. We are very pleased, you are pleased with what we have offered you. Please do not hesitate to contact us if you have any other door and window needs.
Kindest Regards,
Derrick Block - Owner
Hello,
I would like to apologize for the experience you received at our showroom. When it comes to giving prices, we do often give ballpark prices for our door systems. Just like cars, doors come with plenty of options which affect pricing. The reason we asked you to come into the showroom was to take a look at all the options so that we can give you an exact price. When it comes to pricing, we happen to be very competitive in the market which has allowed us to be in business for over 30 years. And please understand that whether you come to our showroom in person or call our phone number, a customer is a customer and we take the time with both in order of who calls or who walks in the door.
Kindest Regards,
Derrick Block - Owner