ProStar Cleaning

This company was provided by our insurance provider for a flood issue in our house, first they where quick to remediate our flooding issues, but within a week or so stop responding or following up leaving our kitchen and basement in an unsafe and messy condition.

Mike the project manager, made promises on repairs and timeline that went from a month or so to don't know. We have since hired a new contractor and what a difference.

Stay away!!!

Once they got the job it was like they couldnt care less how much they kept us hanging while the months went by.

No work done, no updates on the job, no answers to questions about when we could expect the work to start or how they could explain the delays.

It was an insurance claim and after they charged an absolute fortune for the initial clean up I think the rest of the job just wasnt worth it to them and they were hoping wed get so fed up wed find another contractor. Utterly stunningly bad service.

Saw reviews on their own website, all 4 and 5 stars, but what a joke! Everyone in town Ive spoken to with 1st hand knowledge has a story like mine.

Where to begin.
This company was hired to restore our condominium after a water leak inside the walls. My toilet was completely non-functional and It took more than a week just to get a response from them, which only happened after I had sent an email to them, the landlord and the property management board as well. After that another week went by with no contact from them. They only ever seemed to respond after I'd contacted the condo board to let them know Prostar wasn't answering my calls/emails.

The whole job was catastrophic, plagued with delays and accidents and the job took several months longer than anyone expected. I mean this job last for nearly half a year and most of it spent with the "restoration" company nowhere to be seen.

At one point in time they asked me to vacate my house for four days, of course they gave me less than a days notice but I did it none the less. Four days later I contacted them asking if I was able to return home. They told me the contractor forgot to ask for my house key and they hadn't even begun working on it.
I gave them the key and four days later I contacted them again and they told me it would take at least a week more. It didn't, it took nearly eleven days and each day I had to contact them personally to see if my condo was inhabitable again, they never once went out of their way to let me know how progress was going at all.
The job lasted for so long half the tenants were in an uproar, it quickly became apparent this company was incredibly mismanaged and unprepared.
To top it all off, in the end they installed numerous wrong and didn't even install handles on my bathroom cabinets. Naturally they responded to my inquiries rudely and dismissively.
It's been months later and I'm still working to fix the 'repairs' they did.

NOTE TO HOMEOWNERS OUT THERE: Do not use this company! They were extremely incompetent and unprofessional, any criticisms myself and the other tenants had were met with hostility and rudeness.

I hired these guys to clean my rented two bed room <1000 sqft cando for move-out cleaning. Two women were sent to attend my appointment and they both spent 4:25hrs. The Prostar charged me little over 400CAD. But the Prostar people did a terrible job and not worth even half of what has been paid. It was highly unprofessional and even I reported this but no use and no response. If I could give negative rates I would give -5 stars for their horrible service.

When you think of professional cleaning you expect better than what you could do. In this case it was not. Cleaning was done a my elderly mothers house and she ended up cleaning afterwards cause the floors were still coming up black.

Would not deem the quality of cleaning a professional, there was ketchup splatter still on the wall no baseboards were touched. Would not hire them again. Do not use this company you will not get your deposit back.

Time lines are constantly getting pushed, there is zero communication. Appointments forgotten. Just constantly getting pushed around and not taken seriously. Then when you try to reach out to anyone you cannot get ahold of them.

After my upstairs neighbor flooded my condo I was less than impressed to find out that I would have to have my entire ceiling and floors redone. Mostly because during the ceiling reno I couldn't stay in the condo.

After meeting with a few people at ProStar who were professional and courteous, we determined that I would have to be out for about 12 days.

Well, they brought a team of professionals in there and ripped through that job like I've never seen work done before. Every person on that job was freaking awesome. From the project managers to the guys doing all the work. Not to mention the coordination of this job where there are 5 (6?) different contractors working on stuff.

Place is finished and it looks amazing. While I hope that I don't need ProStar again for any unexpected renos; I know that if I did I would be in great hands.

Pro-Star was assigned by the insurance company to conduct repairs on damages as a result of a water leak caused by faulty poly b plumbing. The company was prompt and professional in this regard. I also hired the company to perform additional services for uninsured projects.

Well planned well coordinated schedules to complete the basement project after water damage. Will recommend this company without any hesitation to any body. Thank you for a job well done.