Classic Fireplace and BBQ Store

I honestly only have positive things to say about this company. Babz is fantastic, she taught me so much. Josh’s team was professional and provided great customer service. They were super knowledgeable too. Brad is the cleanest contractor we’ve ever had in our home. They did an amazing job on our new gas fireplace. The picture speaks for itself.

I ordered a new fireplace with installation services and must say that in a world where finding decent customer service is hard... Classic Fireplace & BBQ Store is a beautiful throwback to the days that you actually get the service you want.

They custom built a riser for the fireplace unit to sit on so our view was optimized, the installer saw that there would be temporary exposure of the riser until I finished adding new trim so offered and actually painted the riser for our benefit. Add the cleanliness, thoroughness, professionalism and I was and am blown away!

I trust these guys from Bruce in sales at the store, to Josh (the owner) who came out to inspect the setting to be sure everything would be perfect, to the installers who were efficient, kind, friendly, and quick!

If you are even considering anything that these guys sell and do, you will be happy if you choose them I am thrilled!

Honor is due to Classic Fireplace (Beaches Toronto) for finessing the replacement of an obsolete corroded gas fireplace in my warehouse loft and installation of a beautiful new Dimplex model electric fireplace. From first contact with Karen to Terry's friendly guidance and unfailing support, to Steve's superb skills -- literally cutting his way to a solution for this long and surprisingly complex transition - I had the best team. Without them, I would never have made the tight timeline for an important property sale. They saved me -- and created a pathway for others in this building who want a similar green solution. Heartfelt thanks to all.

We were in the market for a BBQ set. Our sales person Bruce introduced us to the various Napoleon models, followed by their Phantom series with no sales pressure.

They also offer gas line install, that was done professionally (confirming with us each step of the way, what our BBQ preference locations are, putting the pipes together, apologizing for any noise, labelling and putting top coat paint).

After all the install they spent 10-15 minutes showing us how the BBQ works, considerations we should be mindful of and high level cleaning instructions.

My family and I were extremely impressed!

The service was incredible from our first appointment with Terry to the installation of our fireplace. The after care has also been top notch. Would highly recommend this company. They show up and do the job on time and on budget!

Excellent service from my local Beach Classic Fireplace location. Josh who came out for the assessment for the removal of the 'old beast' gas fireplace and installation of something new and smaller for the space. We had a bit of design to work through because I was moving the fireplace over and up. We had to work out cutting down the length of a closet ceiling from the floor below. But Josh and Steve knew this was not going to be an issue. We worked out the construction requirements with my contractor and then Steve and his guy arrived on installation day and did a fantastic Job. I was so nervous as our other reno's were having problems and delays, NOT so with this. They were clean - precise. My neighbour commented that Steve was always smiling. they had to punch out a new vent to the outside and close the previous hole, this looks clean and professional. I am over the moon happy with the installation service I received from Steve. I've not had any time with the new fireplace yet as the contractors are building the box around it now. But Soon we will get our sitting room back and will enjoy this new Valour fireplace. Thanks

I was requesting for servicing my gas fireplace by Classic Fireplace company. I'm so happy for their outstanding service and work from Rick and many thanks for Barbz giving me very kind customer service. My fireplace was installed by them in 2014 and Rick was the master of doing a great job for me. I'm thrilled having such a great connection with a company who takes responsibility for their products. I'm a very happy customer of Classic Fireplace and BBQ Store in Scarborough.

I was in the market for an outdoor fireplace and thought I would try my luck with this company. From the very first interaction I received top notch customer service from Terry. I was looking for the Dekko line of outdoor fireplaces and ordered the Serenade model. I was also looking for a delivery and installation which this company provides. The delivery team of Ben and John provided excellent service and the Gas technician Rick was amazing as well. I cant wait to purchase future items for this company. Big thank you to Terry who really want above and beyond to ensure everything went well (including double checking to order fulfillment time with the manufacturer prior to the purchase). The fireplace arrived exactly on time and we are absolutely loving it :)

My husband and I couldn't be more pleased with the recent purchase and install of out NaploeonAscentX36 direct vent fireplace.
The customer service is amazing from everyone we dealt with.
Bruce who spoke with us several times to provide us with the best product for our space. Josh who came to assess the existing unit to ensure a smooth install. To the install team including Kyle who worked with the contractor onsite to resolve a small install issue .They were courteous, professional and cleaned up after words. Edward who dealt with my many questions over the phone/in person and provided information and update as necessary.
We've purchased here before and will be back for the basement reno!!

I went to the classic fireplace store at Rylander blvd. Bruce was a great help in the store. I have Ben, John and Ricky installed a Napoleon BBQ for me. I have to say that I am very pleased and impressed by their professionality and their service. Great, fast and clean service. two thumps up
Freddie