Classic Fireplace and BBQ Store

From the moment I contacted Classic Fireplace, the service was nothing more than incredible. From a simple phone call, Babz knew exactly what our family was looking for in terms of removing the wood burning fireplace in our upstairs family room and installing a new gas one. I was reassured that they did jobs like this all the time. (I had been told by other companies it was too complicated.) Josh, the owner, came the following week and spent time clearly explaining the job, and telling us exactly what would be done in terms of gas line installation and what fireplace would best fit our needs.
We set up a date for installation, and Babz was kind enough to get in touch with us when there was an opportunity to have an earlier date when it became available. The installers came early in the morning and worked tirelessly throughout the day. They were so friendly and polite, and they answered every question and explained everything they were doing. I remember Stephen's name but forget the name of the other installer, but they were both just great! The area was left spotless, and the new fireplace is a great start to our family room renovation. I cannot say enough about the team at Classic Fireplace! Their communication was top notch. Throughout the entire process, they always responded in a timely manner, whether by text, email or phone. No question or concern was ever dismissed. There was a time when they even replied to an after hours call. I am so happy that I found this company, and I would recommend them to anyone who is looking for people with a deep knowledge of their products, great workmanship, and incredible customer service. Thank you, Classic Fireplace and BBQ!

We had a problem with our Montigo D34DV fireplace (burner would shut off after a few minutes) and called Karen to request service. Travis arrived as scheduled and was quick to diagnose the problem (defective thermopile). Despite working on a rather difficult model, Travis replaced the defective part in an efficient and friendly manner. I wish to give a big shout out to Travis and the folks at Classic Fireplace. It is reassuring to still find a company that provides good honest service at a great price. Bravo!

Our gas’s fireplace of 30 years finally stopped working in December. We had Terry from Classic Fireplace in Ajax come out and give us a quote on a new one. From the moment Terry came in to our home he was professional, friendly and most of all really knew his products. Since we were already dealing with an existing gas fireplace as well as surrounding marble and mantle, we were very concerned with not requiring a multitude of costly changes. As soon as Terry did the measurements he gave us his opinion of which fireplace would fit in perfectly. He assured us this particular model would not require any tiling or carpentry. We did our due diligence and had 2 more quotes but were left with many more questions and uncertainties. The others told us they would need to do follow up tiling and possibly drywalling. We called Terry and he came back out to the house and alleviated any concerns the other companies gave us. The day of installation Kyle and Connor arrived earlier than the expected mid day time, which was awesome! They were very professional, courteous and friendly. They worked extremely well together anticipating the next persons needs. They gave us detailed instructions on how to use it and their clean up was impeccable. They were in and out much faster than expected and most of all the fireplace Terry suggested fit as though it was meant to be there from the start!! Our family is exceptionally pleased and enjoying the comfort and warmth the fireplace brings.

Adam made our vision a reality. Adam and Braden were professional, left every day leaving the place clean and tidy, were friendly and their craftsmanship is outstanding.

We couldn’t be happier with our new fireplace with built in shelves. It has completely transformed the room.

Thank you.

I had my old gas fireplace removed and put in a wood burning fireplace. the space to do this was limited but Karen at Classic Fireplaces found the perfect fireplace for me
the workmen came on time and were very neat It was done properly and got the approval of the bylaw officer for Oshawa
the contractor referred to me to do the finishes was just excellent
I am enjoying my fireplace very much and know it was done properly and in compliance with the City of Oshawa bylaws
I would strongly recommend Classic Fireplace
Marjorie Giard

Travis came in a diagnosed the issue with a 20 yr old gas insert fireplace right away. He was polite, efficient, and friendly. He ordered parts and came back as promised. I highly recommend this store and the technician Travis. PS Work was from Ajax location.

After extensive research I phoned Classic Fireplace & BBQ, Whitby and discovered that this company could meet all the demands of a dream project on my 1920s home.
Directed to visit their Rylander location (near Port Union, Scarborough) to see the very specific fireplace models I was looking for was just the start of my incredible experience.
Bruce, Babz, Jamie (and helper) and Josh are all superb experts at supporting newbies at getting a wood stove installed from scratch. Bruce listened to all my concerns and questions. He was thorough and educated me on all aspects of the process. Babz helped co-ordinate a flawless timeline for completion. Josh is certified in what seems like everything imaginable for this type of work and completed a home visit to ensure everything would be just as I hoped. Jamie and his helper were lovely, and did a perfect (not an overstatement) installation job. They left the house cleaner than when they got there too.
I was treated with kindness, respect, and courtesy. I can tell this team loves what they do and helping people.
All timelines and communications from start to finish were very responsive.
I would not hesitate to use this company for your fireplace needs and dreams. I love my Jotul.

We are very satisfied the outcome of newly gas fireplace installed last week. I was absolutely impressed by the work performance of Technicians Stephen and Reliy. In a such harsh wreath of -15 degree with the icing condition, they were climbing up and down to the roof to install fireplace flue, working really diligently and efficiently to get the job done. Steph checked all the gas connections carefully and put insulations where needed. They were also good at paying attentions to the details -in order to level the gas fireplace unit, they removed/chiselled away a layer of the existing floor inside of the fireplace, so the result is great! We would like to express our gratitude for their great workmanship and custom service. Thank you for your great work!
Further more, we also would like to thank for the Company Owner Josh (who came to my home for the inspection), and Queen St. shop/office managers Steve and Cliff for their dedications and patience for the customer. They were very patiently to explained every detail for us. This is a great company with great people!

Purchased a new fireplace for our house. Babs is the main service manager and know all products inside out. A lucky cancelled accelerated our installation. Super professional licensed installers put new chimney chutes and fireplace in only a few hours. Outstanding!

Oh my goodness! Where shall I begin. Well this is absolutely my favourite BBQ and fireplace store. I've dealt with their services in two homes, basically one year apart. With the help of the AMAZING and cannot be duplicated Edward who helped me continuously with my design layout. I knew what I wanted and he delivered. Thank you Edward x 4 for rendered services (2 fireplaces, running the gas line for my stove and the beautiful bbq installation and setup). Thanks to the tradesmen team consisting of Dwayne, Conner, Kyle, Ricky, and Steven who delivered professional, and efficient workmanship at my home from start to finish. You guys ran and bent the gas lines around my home beautifully. Great pipe bending!!! Edward your amazing and thank you so much. I'll be calling you again for the next venture.