Classic Fireplace and BBQ Store

We're very pleased with the service, workmanship and product. (New Valor brand Gas Fireplace!)
Our salesperson, Terry, answered all our questions and gave us a firm quote and follow-up service. Our installers, Kyle & Connor, did a fast and accurate job....and answered all our questions, too. Everyone was on time, professional and friendly. It felt GREAT to support a LOCAL & family-owned business.

Searching around the city for the best possible deal with "white glove" service and I can tell you that the big shops didn't care and the little ones tried. When I got to Classic, they proved it. Their sales, installation, and post sales customer service (buying or just inquiring) was exceptional. I don't care if you are on the opposite side of the city as Classic, I'd suggest paying for their service delivery and installation, you will not be disappointed and it's more than worth the price.

Classic Fireplace installed a Valor fireplace this spring at my place. We are very happy with the process and the final product. There was demolition involved of the massive stone works surrounding the previous wood fireplace. From initial contact with Josh, the owner to Edward, the salesperson, to the demolition team and finally the installation team. Everyone is professional and fast. Special thanks to Edward, who answers my many questions and is very nice from start to finish. Thank you for a job well done

We purchased a Napoleon Prestige 500 from Classic Fireplace. We worked closely with Edward who was by far the most pleasant, professional, accommodating and kind person ANYONE could deal with—Edward was patient, took time to answer any questions and ensured a smooth process from purchase to delivery.

We also dealt with Thang the warehouse manager who was an absolute pleasure to deal with as well. Thang was beyond accommodating in ensuring our bbq was delivered on time and without any incident amid lockdown concerns.

The service at Classic Fireplace isn’t just good customer service—they’re just good-hearted (and knowledgeable) people who have a passion to help others. Edward, Thang and our delivery techs were consummate professionals who at their core are kind and have a real desire to help others and support their customers.

I will not buy a bbq at any other place than here.

Thank you Edward, Thang and the amazing team at Classic Fireplace!

I bought a Napoleon BBQ from the Rylander location. No pressure sales, great service, highly recommended. The delivery men were outstanding and took the time to explain everything. Service provided is superior to what is offered by any of the big box stores. I am a satisfied customer and will not hesitate to recommend this business.

Dealing with Edward at the store was a pleasure. He is professional, kind and courteous. He answered all our questions and provided the solutions we were looking for.

Also, have to mention the installer Steven. Extremely passionate about his work, professional, very responsive and knows exactly what he’s doing. Didn't have to worry about anything while he was here as he is very detailed oriented and made adjustments where necessary.

I highly recommend Classic Fireplace to anyone in the GTA that is looking for gas fireplace installation, BBQs and gas line service.

Ian

Had been trying for months to have this fireplace installed with another company that was supposed to be good. Never returned calls, or emails. Then we decided to go to Classic Fireplace in Ajax. Terry was amazingly helpful, eager to come and see our fireplace. He easily found solutions to a "small" issue. He put us at ease and had the best install team sent to our home. Steve and Shaun- not enough that I can say - you were on time, you made it all look so easy, tidy, clean, amazing work. Thank you for doing your job so well. We are so happy with our fireplace, of course we used it immediately. You want or need a fireplace, go see Terry and his team in Ajax, you won't be disappointed. Don't waste your time going to anyone else!

My husband and I were extremely pleased with the conversion of our old brick wood-burning fireplace into a beautiful stone gas fireplace. The workmanship was excellent; the guys were very pleasant to have in our home; and they kept the space as clean as possible.

In the early winter 2020 (of all years), our fireplace stopped working. It was time to replace it. After a consultation with Babz, we arranged a consultation with Josh. We learned that our old fireplace was over 20 years old. Josh shared a brochure with some sample models and we selected a model and design that we liked for our home.

The next steps involved coordinating paperwork between our condo manager and Babz, who is so kind and pleasant to work with. She had everything in order!

When it was time for Stephen and Shawn to remove the old fireplace and install the new fireplace, everything went smoothly. They worked diligently and independently and well together. They followed all safety precautions and wore PPE. Before they left they provided a detailed overview about how to use the new fireplace, digital thermostat, and reassured us that a technician would return for annual maintenance and cleaning.

Overall it was a great experience working with all team members of Classic Fireplace, and this is why we have given a 5-star rating!

–B and B

Last November when my gas fireplace stopped working, a good friend recommended that I contact Classic Fireplace for servicing. I knew the fireplace was old and that parts were scarce, so when the technician took a look inside and told me that the base was cracked, I realized it was time to have it replaced.

Shortly after, Terry Ryan came over to take a look at my fireplace and helped me to choose a new one that would fit perfectly. I was delighted to find out that the service call I paid was taken off the balance of my new fireplace. It might seem like a little thing but I felt like it just added to the positive experience.

Last week Steve and Shawn came do the installation, and in the process of doing so, they found that my old fireplace had some very creative venting issues, plus it had not been installed to code. Scary! It took them a little longer than expected but they didn't rush the job, they took their time to make sure it was done right. In fact, Steve came back a few days later to do a couple of touch ups and it looks amazing.

Terry, Steve and Shawn were professional, courteous and there is no doubt in my mind that they really care about the job they are doing. I can't recommend them enough!