Classic Fireplace and BBQ Store

We have used Classic Fireplace several times over the last 20 years. We have bought a couple of BBQs and also had three gas fireplaces installed - the latest was done last week. Over the years, I have recommended them to several friends, who have also been very pleased.
Josh Malcolm and his staff are pleasant and easy to deal with. Before our latest order was confirmed or a deposit paid, Josh came to inspect where we wanted to install the new fireplace and checked for size, ventilation, safety etc. We then confirmed our order, paid a deposit and everything went quickly, smoothly and exactly to plan.
The installers arrived on time, worked quickly and cleaned up thoroughly. They were pleasant and easy to deal with and before they left, they carefully explained how to use our new fireplace.
I would highly recommend Classic Fireplace.

I wanted to say thank you to the staff of Classic Fireplae & BBQ for the great experience I had with the purchase, delivery and hookup of my new natural gas BBQ. My sales person, Karen was very knowledgeable and personable and made the purchase experience very pleasant. They were more than willing to work with my work schedule to do the delivery when it was convenient for me. The delivery guys were awesome - on time, very friendly and efficient. They had my BBQ brought up to my second floor deck and hooked up in no time. And I got a detailed tutorial on how to use my new BBQ before they left. I would totally recommend this company to anyone looking to purchase a BBQ.

Extremely satisfied with the quality of service and expertise. The staff are pleasant and knowledgeable. The install was done on the date as planned and I was so impressed by the workmanship.
A big Thank you to the entire team of staff.

Replaced our inefficient 30 year old wood burning fireplace with new Napoleon gas unit from Classic. Right from stopping in to see Bruce at the Rylander store and setting up an appointment for Josh to come and measure, to the superior team installing the unit, the service was first rate.
The install team carefully removed the old wood burner, helped to improve the insulation in the exterior wall behind the the new unit, and took the time and effort to maintain a clean organized work space.

Highly recommend.

We called the Ajax location to have our gas fireplace serviced and repaired since the pilot light wouldn't stay on.
Classic Fireplace sent Stephen one of their technicians over to take a look and he was amazing. He made sure to put down drop cloths and vacuum up any dust, he thoroughly cleaned our unit and replaced the remote unit for us with a new thermostat model. He was friendly and helpful and extremely professional.
I will be recommending this company to all my friends and family!

I am a Toronto architect with 25 years experience working with various local trades and suppliers. I Recently did a project with Classic Fireplace and was very impressed with their excellent quality installation and great service in general. I would highly recommend them, and look forward to working with them on future projects.

I cannot say enough good things about the staff at Classic Fireplace--both the Ajax and Rylander locations! Our old fireplace purchased from another store broke-- and we were desperate to get one installed in 24 hours for a special event. I started calling any and every store that sold fireplaces-- most laughed at me when I said I needed a new gas fireplace insert installed by tomorrow! I called both the Ajax and Rylander locations and told them of my predicament--and Babs from Rylander coordinated with Lori and Dave from the Ajax location to get us a floor model installed the next morning! Dave came to the house the night we called to check the measurements and Installer Travis was done by 11am the next day. The fireplace is beautiful and they really went above and beyond to meet our 'Fireplace 911' emergency! Can't say enough good things about the folks at Classic Fireplace!!

I'm very very impressed right now with Classic Fireplace. After having two other techs telling me to replace the whole thing$$$$$ I found Classic. They sent me Stephen Foley who was prompt, clean very polite and very efficient. Stephen had the fireplace repaired and cleaned up in no time at all. He was very pleasant and very professional
I'm a client for life now and I will always recommend Stephen and Classic

Extremely happy!!! Just a quick note here to thank Tina for helping me with the purchase of our new Napoleon P500RSIB BBQ. Excellent deal and courteous staff from start to finish. The delivery and set up with the two guys was awesome. They not only set up my BBQ to the gas line but also went through all the functions on how to operate it properly and care for and how to obtain any warranty issues for the future. I definitely recommend this place.....
Thanks
Ed

Very knowledgeable, pleasant and polite both on the phone (Edmond), and in person (Josh). The installation went very well, they were great, also very knowledgeable & even cleaned up when completed, thanks James, Ricky & Nathan, you did an amazing job.
I would highly recommend.