Classic Fireplace and BBQ Store

Christmas 2013 winter-storm power-outage is painfully etched into my family’s memory. Upon purchasing our new home we decided that a natural gas fireplace insert that would operate during a power failure was a high priority. We could not risk another extended period without heat in the dead of winter. Our alternative was a natural gas generator which is at least twice the cost that hopefully is rarely used. In contrast with our natural gas fireplace insert you get much more usage, there really is nothing to break down thus reliable, we can heat our family room, enjoy the beautiful driftwood flames and appreciate the elegance of our vintage iron front surrounded by 3-sided black trim.

Once we explained our requirements to Terry, my wife and I found the rest of the process to be very simple. We achieved a high degree of comfort with Terry and Classic Fireplace knowing they install a ton of these units which is an important consideration. Also Terry demonstrated that this company values its customers. On my invoice there was a typo which was later discovered. The unit we selected was higher priced and higher quality. Without hesitation Terry honored the original lower pricing and replaced it with the higher quality unit. That is a demonstration of integrity. When dealing with a company for the first time you are never quite sure how you will be treated. Terry proved to us that we made the right decision.

With new houses there is always surprises. Dwayne and his partner were assigned the installation. Upon surveying the basement he recommended rerouting of our gas piping to improve safety. I was never comfortable with the original routing and now I realize why thanks to Dwayne. If I had any doubts about purchasing a fireplace insert was extinguished by Dwayne making a safety recommendation. I now have the peace-of-mind knowing that my fireplace was properly installed and a potential hazardous situation was rectified.