Home Appliance Repair Inc

Appliance Repair
Mississauga ON L5T 1J4
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HomeStars
Appliance Repair
Home Appliance Repair Inc
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55%

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Reviews by rating (past 12 months)

Reviews for Home Appliance Repair Inc

Average customer rating:
6.4 10 (116 reviews)

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Theresa Redmond from Mississauga
Theresa Redmond from Mississauga
1 review Mississauga, ON
7/10

Dishwasher repair

A repair man named Desmond came in to fix my Samsung Dishwasher and did a great job. Professional, curtious, completed the repair in a timely manner . Arrived when he said he would and completed the job without much fuss.
I was greatful for the wonderful care.

Approximate cost of services:
$300.00
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Company Response

Theresa, thank you for taking the time to write this review. We encourage our technicians to imagine themselves as customers and treat our customers how they would like to be treated. I am pleased to know that Desmond did just that. Please keep in touch with us and allow us to work our way to a perfect 10. Thanks!

Friendly Regards,

Management

DR C from Oakville
DR C from Oakville
1 review Oakville, ON
10/10

GE Profile Fridge Repair

Ayman showed up on time to replace the icemaker in the fridge. work was done in a timely manner so the frozen food would not thaw and all was working perfectly.

Approximate cost of services:
$500.00
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Company Response

Dr C, we are happy that this matter was resolved quickly as time was of the essence here. It is never a great thing to throw away money-in this case, food. We are happy that we prevented the food from going bad. Thanks for trusting us with your appliance and your food!

Friendly Regards,

Management

E. R.  from Vaughan
E. R. from Vaughan
1 review Vaughan, ON
10/10

Stove Repair

We contacted Home Applicance Repair for a warranty call for the range... We are satisfied with the level of professionally the call was handled, and the level of work conducted on-site. A special thanks to Ayman - Good job.

Approximate cost of services:
$0.00
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Company Response

E. R, thank you for your positive review. It truly is important to us to ensure customer satisfaction. We too value professionalism as we understand that the image we project helps to build customer confidence. We look forward to serving you again in the future!

Friendly Regards,
Management

Frank Capobianco from Caledon
Frank Capobianco from Caledon
1 review Caledon, ON
10/10

Thermadoor Range

Everald (Tech)
I found Everald to be very courteous and very knowledge in his work. He was able to answer all my questions and I was fully confident in his work abilities. He definately made what could have been very stressful and unpleasant situation ,much better! Thank you Everald for bringing expertise and confidence to the job!
Frank

Approximate cost of services:
$919.16
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Company Response

Hi Frank! We are pleased that you had such a great experience with Home Appliance Repair. Everald understands the importance of working quickly and efficiently. Ultimately, developing a positive relationship with our customers through high-quality service benefits us all. Thank you for choosing Home Appliance Repair.

Friendly Regards,

Management.

Graham from Burlington
Graham from Burlington
2 reviews Burlington, ON
9/10

Gas stove repair

We noticed a strong gas odor from our recently purchased gas oven. At the advise of the manufacture we contacted Home Appliance Repair who provided the repairs at no cost and accommodated our request for a late appointment. Val arrived to complete the repair in a quick and timely manner. He was very professional and efficient. Most importantly thanks to Val our stove no longer leaks gas.

Approximate cost of services:
$0.00
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Company Response

Hi Graham. Thanks for taking the time to share your experience with us. We definitely understand the need to act quickly when dealing with potential gas leaks. We do our best to accommodate our customers' time requests as we too are kept busy by life's demands. Val is an expert in the field and is always able to dispel customer worries, leaving them satisfied. As you said, the most important thing is that your stove no longer leaks gas. Thanks again for your review.

Friendly Regards,

Management

Valerie Hussey from Toronto
Valerie Hussey from Toronto
1 review Toronto, ON
10/10

Dacor wall oven

In one, efficient, professional service call, Farshid from Home Appliance Repair, explained why my high-end Dacor double wall oven has never worked properly. It's not the oven, it's that my older condo doesn't have 240 Vac circuit. Unfortunately, the sales rep, who knew I was moving from a house to a condo, didn't tell me to check. For five years, and several service calls from another company, I never learned the real problem. I kept paying for calls that amounted to nothing. Bravo HAR, and thank you for hiring professionals who know their job, and the products they service. I'll always need to compensate for the oven, but at least I won't be frustrated, thinking that the unit is faulty. Farshid was also suppose to clean my dryer vent and refrigerator compressor, but looked at both of them and said they were spotless and didn't need to be cleaned. Professional and honest. What more can you ask for. Thank you.

Approximate cost of services:
$150.00
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Company Response

"What more can you ask for?" This is very pleasing to read. Thank you very much Valerie. There is always room for improvement, so we'll continue working on providing excellent service to our customers. Everything we do is to provide this level of satisfaction to you. Thank you very much for recognizing our efforts.

Friendly Regards,

Management

Kim McGlade from Mississauga
Kim McGlade from Mississauga
2 reviews Mississauga, ON
10/10

Frigidaire range repair

Scott was an excellent technician. He arrived on time as promised, quickly diagnosed and repaired the problem and even helped me clean the range top before sliding the unit back into place. He kept me appraised of the situation through out and advised me a head of time of potential costs . Scott is very professional and personable . Great customer service!

Approximate cost of services:
$150.00
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Company Response

Thanks for this review Kim. It sure does help to reassure our customers that they made the right choice by going with HAR when the technician is professional and personable. We appreciate you appreciating us!

Friendly Regards,

Management

paul from Halton Hills
paul from Halton Hills
1 review Halton Hills, ON
10/10

Refrigerator Service

I made a call late in the business day and the receptionist / dispatcher was responsive, professional, polite and to the point. As promised, the technician called the very next morning to organize his arrival time and asked very specific questions to pre-diagnose the issue. Everald then called back when he knew he was running late due to other appointments. Everald was friendly and professional, got right at the issue and resolved it quickly. His explanation of the problem was specific and consumer friendly. I'll request him by name if we ever need help in the future!

Approximate cost of services:
$200.00
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mario from Vaughan
mario from Vaughan
1 review Vaughan, ON
4/10

Electrolux, induction stove

I am extremely satisfied with Merv's service and knowledge of the problem with the electric board of the stove. Merv went out of his way to make sure we had our stove in working order for Xmas. I was not satisfied with the company's customer service, that were trying to be helpful yet evasive in resolving our issue. They were slow in communicating with Tasco, our original buyer to find a quick solution, they kept on sending emails to one another while we had to wait 1 1/2weeks before any action was taken. Then the mother board didn't work again 4 day later! I was not satisfied with the company's problem handling skills and they never give proper info to the customer. But, Merv went w...aaaa...y out of his way to make sure the part was delivered and picked up in 1 day! We were able to have our stove working for Xmas! Thanks to Merv!

Approximate cost of services:
$750.00
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Company Response

Really Mario? After all Home Appliance did to get your range fixed so you can enjoy its use for the family occasion you so anxiously called me about? We did everything in our power to get your unit working, including very strong advocacy on your behalf with the third party company that was paying for the repair to get expedited approval for the very expensive repair of your unit, the part distributor to expedite the part required which was not even available in Canada the first time, having the president of the company himself attend your home to assist Merv. Yes, the man who was helping Merv at your home to replace the part the first time left his regular duties to pitch in to make it happen during a period of heightened demand. I am the same person you called on Monday December 23rd to ask for help. I am very closely associated with your repair and I am the one who approved diverting resources from other pre-arranged commitments in this period of heightened demand, including bypassing our regular shipping to directly pick up the part from an alternate location from our regular distributor and delivering the part to Merv so he could fix your unit. Your negative review of our customer service staff is unfair and not at all accurate. We do not tell customers the details of internal operations - we just get the job done. Merv has a customer service team of 12 people who worked with him behind the scenes and would not have been able by himself to get your repair done in the time and the way he did without their help. Mario we really did our best to have your unit restored in the fastest possible time even knowing you solicited private service from a technician sent by a company to perform service for you on its behalf. Nevertheless your range was restored in time for your holiday preparations and we at Home Appliance Repair Inc Hope you and your guests enjoyed a lovely meal.

Stewart from Mississauga
Stewart from Mississauga
1 review Mississauga, ON
0/10

Ignitor for Gas Stove

Shockingly expensive for a simple repair.
Technician had the part in his truck; start to finish was just over 1/2 hour ... including chit-chat and preparing the bill.
Charged $129 for part that is available on amazon for 23$ (pn 12400035) and charged $229 for labour.
So, a huge mark-up on the part and a labour rate of approx. $450/hour.
Discussions with the office manager (Joanne) and service manager (Val) about my concerns were pleasant but to no avail.
This repair should have been 50$ for the part and 150$ for the service call; not 406$

Approximate cost of services:
$410.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home Appliance Repair Inc

When your appliance breaks down, we know time is of the essence! That’s why at Home Appliance Repair, we only hire licensed technicians who are trained and experienced in all appliance repairs. They are friendly, courteous and honest experts who will fix your appliance to the highest standards using only ...
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