Appliance Canada

I bought a 4yr extended warranty for the Whirlpool washer/dryer we purchased in 2008. The washer required three support calls and I am disappointed by the turnaround time. You call a support number that no one answers; instead, you leave a message with a promise to return your call within 2 business days. The first two times I used this, I did get the callback and it is two days later, that is, I called Thursday and I got called back Monday. Then I am told to wait another 48hrs for the callback of Whirlpool who is obliges to send us a technician within 2 to 5 business days from THEIR callback. That happened twice and I lived with it. This third time that I called, my voice message last Thursday has not been returned today, Wednesday. I called two other times since then but, of course, there is no one to talk to, not even an operator to escalate the call. What a scam.