Ramon Regozo in Schomberg

We needed to replace a leaking skylight and we give high marks for professionalism to everyone in the company whom we talked to - from those who answered the phone, to the technician who came to do the assessment, and to the installers who did the actual work. They were very reasonable to talk to and gave fair perspectives of all options - absolutely no hard sell or fear-mongering. We had the new skylight installed at a reasonable price and the work done was thorough, all the way down to the finishing and cleanup stages. Very happy with the job and will recommend to anybody.

I can't say enough about the courtesy, commitment, and professionalism of everyone who was involved in fixing our heavily clogged up drain, from the ladies who answered the phone and made several follow-up calls to keep us posted to Peter, Anthony, and Daniel from the Aurora/Nermarket branch who were involved in the meticulous resolution of our problem, which included working outdoors near the septic tank in inclement winter weather conditions. Thank you, all, for an excellent job. You've made me one of your many believers.

Vlad and his crew are very reliable and the lady who answers the phone (I forgot her name) is a superb with customer service. They explained exactly what work needed to be done and showed up as promised. When winter caused some damage and loosened the metal well they installed, they came quickly to repair it at no charge. Very happy with the results.

I bought a 4yr extended warranty for the Whirlpool washer/dryer we purchased in 2008. The washer required three support calls and I am disappointed by the turnaround time. You call a support number that no one answers; instead, you leave a message with a promise to return your call within 2 business days. The first two times I used this, I did get the callback and it is two days later, that is, I called Thursday and I got called back Monday. Then I am told to wait another 48hrs for the callback of Whirlpool who is obliges to send us a technician within 2 to 5 business days from THEIR callback. That happened twice and I lived with it. This third time that I called, my voice message last Thursday has not been returned today, Wednesday. I called two other times since then but, of course, there is no one to talk to, not even an operator to escalate the call. What a scam.