White Shark Window Cleaning

Do not trust this Company. The original quote was for $140.00 for cleaning my eaves. The person I spoke to on the phone was Nadia and I made it perfectly clear that I had leaf guards and would appreciate it if they were discarded. She then let me know that this was a separate task and that this would be $160.00 per hour on top of the $140 but that it shouldn't be too costly as they would remove them in a time efficient manner. Implicitly I stated, that I did not want any surprises and that this bill should not exceed $200. She assured me over and over that this would not be the case.
The guys that showed up for the job arrived later then 10:30a.m. that was quoted and spent a great deal of time in their van. When I questioned the bill with the Manager, she could not give me clarity around how much time was actually spent on the eaves vs the removal of the mesh (how absolutely ridiculous!!) but, she knows that they took at total of 2 hours to do the job. They actually started the job at 10:50a.m. and spent quite a bit of time in their van. My neighbour let me know that they had left sometime after 11:45a.m. So, the Manager either blatantly deceived , or their employees decided to take an early lunch and not tell the Office that the job was completed.
I take issue with their business practices as what you expect to pay doesn't end up being the final result. Judging on the other reviews, I conclude that their vexatious business practices must be how they continually conduct themselves. I intend on never using them again and filing a complaint with BBB. immediately. The Manager should really get some training on customer service because she is deplorable.

This company does great work, but has terrible customer service. The workers that came to my house did a great job, but the invoice for the work was shocking. Five hundred and 27 dollars for 4.5 hours of work by two workers. I called and praised the work, but complained it was an awful lot to pay for window cleaning. Many calls later the bottom line was "too bad". They provided a quote on a go forward basis, but said this time, I would pay 75 dollars more than the quote. It was a very easy fix for them. Too bad - I would have been a loyal customer.

I have used this company a few times now, they are on time and polite. If they are running late I get an email letting me know. I have a difficult property to access and these guys always seem I get it done right. I can see why so many people use them. I would highly recommend them.

They came and cleaned the windows and I couldn't tell. I called them to come back which they said they did and I still could not tell. I will not be calling them again.

Bottom line: I was very satisfied with the quality of the paint job. The quote process was less detailed than I would have liked, and Roger needs to improve this area of his business. Perhaps he is too busy as he appears to have a successful window cleaning business. That said, where there was a difference of opinion about the quoted work Roger was reasonable and accommodating. Roger has excellent people working for him. Chris worked hard and cut good lines. I little bit of cleanup for me to do, but he was painting a 20 by 50 foot room with 12' ceilings. It was a big project but Chris did a fantastic job. I would call Roger again for a paint project (he also has an amazing do-everything handyman on tap) but I would insist on a clearly defined, detailed quote. The discrepancies were a result of a different sense of what needed to be done, nothing more. Thanks Roger!

My wife and I are very happy that White Shark was able to squeeze us in before the winter's first freeze to clean out our eaves. We were late in season (Nov. 21st) phoning them to book an appointment so we were put onto a waiting list (they call it a "floating" appointment). The only improvement is that I would ask that they respond to requests on their website; that is, I left them a message (on the 16th) but had to phone on the 21st to get a reply. Yes, partly my fault for being late in the season and clearly they are successful/busy.

On the afternoon of Dec. 6th, their crew just showed up (i.e. unannounced, which we were told would be the case). They worked quickly and we could see that the 2-man team working hard (i.e. they brought empty yard waste bags with them and left the filled bags with us; the contents were wet and quite heavy, so that made sense they were only half-full).

The bill was less than the quote so that was nice. The payment options are convenient. We were home so paid by cheque. But, we could have paid by credit card on line, whether or not we were home so it's a nice touch that they they simply trust new customers (i.e. I didn't have to leave a credit card number for the estimate).