White Shark Window Cleaning

Do not trust this Company. The original quote was for $140.00 for cleaning my eaves. The person I spoke to on the phone was Nadia and I made it perfectly clear that I had leaf guards and would appreciate it if they were discarded. She then let me know that this was a separate task and that this would be $160.00 per hour on top of the $140 but that it shouldn't be too costly as they would remove them in a time efficient manner. Implicitly I stated, that I did not want any surprises and that this bill should not exceed $200. She assured me over and over that this would not be the case.
The guys that showed up for the job arrived later then 10:30a.m. that was quoted and spent a great deal of time in their van. When I questioned the bill with the Manager, she could not give me clarity around how much time was actually spent on the eaves vs the removal of the mesh (how absolutely ridiculous!!) but, she knows that they took at total of 2 hours to do the job. They actually started the job at 10:50a.m. and spent quite a bit of time in their van. My neighbour let me know that they had left sometime after 11:45a.m. So, the Manager either blatantly deceived , or their employees decided to take an early lunch and not tell the Office that the job was completed.
I take issue with their business practices as what you expect to pay doesn't end up being the final result. Judging on the other reviews, I conclude that their vexatious business practices must be how they continually conduct themselves. I intend on never using them again and filing a complaint with BBB. immediately. The Manager should really get some training on customer service because she is deplorable.